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Krista Hill Cummings
Krista Hill Cummings
Verified email at babson.edu
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Cited by
Cited by
Year
Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation
KM Hill, PW Fombelle, NJ Sirianni
Journal of Business Research 69 (3), 1028-1034, 2016
1632016
The effectiveness of training to improve person perception accuracy: a meta-analysis
D Blanch-Hartigan, SA Andrzejewski, KM Hill
Basic and Applied Social Psychology 34 (6), 483-498, 2012
1202012
Insights from in-store marketing experiments
J Nordfält, D Grewal, AL Roggeveen, KM Hill
Shopper marketing and the role of in-store marketing 11, 127-146, 2014
482014
Insights from in-store marketing experiments
J Nordfält, D Grewal, AL Roggeveen, KM Hill
Shopper marketing and the role of in-store marketing 11, 127-146, 2014
482014
Who should apologize when an employee transgresses? Source effects on apology effectiveness
KM Hill, DP Boyd
Journal of Business Ethics 130, 163-170, 2015
412015
Complaint De-Escalation Strategies on Social Media
D Herhausen, L Grewal, KH Cummings, AL Roggeveen, ...
Journal of Marketing 87 (2), 210-231, 2023
202023
Tailoring service recovery messages to consumers’ affective states
K Hill Cummings, JA Yule
European Journal of Marketing 54 (7), 1675-1702, 2020
202020
Development and evaluation of a patient-centred measurement tool for surgeons' non-technical skills
J Yule, K Hill, S Yule
Journal of British Surgery 105 (7), 876-884, 2018
152018
Physician gender and apologies in clinical interactions
KM Hill, D Blanch-Hartigan
Patient Education and Counseling 101 (5), 836-842, 2018
142018
12 Training people to be interpersonally accurate
D Blanch-Hartigan, SA Andrzejewski, KM Hill
The social psychology of perceiving others accurately, 253, 2016
132016
How women's sexual orientation guides accuracy of interpersonal judgements of other women
MA Ruben, KM Hill, JA Hall
Cognition and Emotion 28 (8), 1512-1521, 2014
122014
When are apologies effective? an investigation of the components that Increase an apology's efficacy
KM Hill
Northeastern University, 2013
102013
The components of a successful CEO apology
KM Hill, DP Boyd
Journal of Business Case Studies (JBCS) 9 (2), 89-96, 2013
92013
The differential treatment of women during service recovery: How perceived social power affects consumers’ postfailure compensation
KH Cummings, AE Seitchik
Business Horizons 63 (5), 647-658, 2020
82020
Conservative consumer disinterest in plant-based meat: A problem of message incongruence
JA Yule, KH Cummings
Appetite 187, 106574, 2023
62023
Training and improving accuracy of personality trait judgments
D Blanch-Hartigan, KH Cummings
The Oxford handbook of accurate personality judgment. Oxford University …, 2021
42021
The Impact of Service Recovery Strategies on Consumer Responses: A Conceptual Model and Meta-Analysis
K Hill, A Roggeveen, D Grewal
ACR North American Advances, 2015
42015
ICA: Changing the supermarket business, one screen at a time
K Hill, AL Roggeveen, D Grewal, J Nordfält
Case Study, Babson College, 2014
42014
The academic-industry divide in health communication: A call for increased partnership
D Blanch-Hartigan, J Yule, KH Cummings, V Smith, MS Mast
Patient education and counseling 102 (12), 2330-2334, 2019
32019
Insights from in-store experiments
J Nordfalt, D Grewal, A Roggeveen, K Hill
Review of Marketing Research: Shopper Marketing and the Role of in-Store …, 2014
32014
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