Krista Hill Cummings
Krista Hill Cummings
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Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation
KM Hill, PW Fombelle, NJ Sirianni
Journal of Business Research 69 (3), 1028-1034, 2016
The effectiveness of training to improve person perception accuracy: a meta-analysis
D Blanch-Hartigan, SA Andrzejewski, KM Hill
Basic and Applied Social Psychology 34 (6), 483-498, 2012
Insights from in-store marketing experiments
J Nordfält, D Grewal, AL Roggeveen, KM Hill
Shopper marketing and the role of in-store marketing, 2014
Insights from in-store marketing experiments
J Nordfält, D Grewal, AL Roggeveen, KM Hill
Shopper marketing and the role of in-store marketing, 2014
Who should apologize when an employee transgresses? Source effects on apology effectiveness
KM Hill, DP Boyd
Journal of Business Ethics 130 (1), 163-170, 2015
Development and evaluation of a patient-centred measurement tool for surgeons' non-technical skills
J Yule, K Hill, S Yule
Journal of British Surgery 105 (7), 876-884, 2018
12 Training people to be interpersonally accurate
D Blanch-Hartigan, SA Andrzejewski, KM Hill
The social psychology of perceiving others accurately, 253, 2016
Tailoring service recovery messages to consumers’ affective states
KH Cummings, JA Yule
European Journal of Marketing 54 (7), 1675-1702, 2020
Physician gender and apologies in clinical interactions
KM Hill, D Blanch-Hartigan
Patient Education and Counseling 101 (5), 836-842, 2018
How women's sexual orientation guides accuracy of interpersonal judgements of other women
MA Ruben, KM Hill, JA Hall
Cognition and Emotion 28 (8), 1512-1521, 2014
The components of a successful CEO apology
KM Hill, DP Boyd
Journal of Business Case Studies (JBCS) 9 (2), 89-96, 2013
When are apologies effective? an investigation of the components that Increase an apology's efficacy
KM Hill
Northeastern University, 2013
The differential treatment of women during service recovery: How perceived social power affects consumers’ postfailure compensation
KH Cummings, AE Seitchik
Business Horizons 63 (5), 647-658, 2020
ICA: Changing the supermarket business, one screen at a time
K Hill, AL Roggeveen, D Grewal, J Nordfält
Case Study, Babson College, 2014
Training and improving accuracy of personality trait judgments
D Blanch-Hartigan, KH Cummings
The Oxford handbook of accurate personality judgment, 307-317, 2021
The academic-industry divide in health communication: A call for increased partnership
D Blanch-Hartigan, J Yule, KH Cummings, V Smith, MS Mast
Patient Education and Counseling 102 (12), 2330-2334, 2019
The Impact of Service Recovery Strategies on Consumer Responses: A Conceptual Model and Meta-Analysis
K Hill, A Roggeveen, D Grewal
ACR North American Advances, 2015
EXPRESS: Complaint Deescalation Strategies on Social Media
D Herhausen, L Grewal, KH Cummings, AL Roggeveen, FV Ordenes, ...
Journal of Marketing, 00222429221119977, 2022
Data donation in the Intelligent Operating Room: An exploratory study of patient perspectives
J Yule, K Hill
SERVSIG: 12th SERVSIG Conference, 2022
Poster: The Influence of Emotional Responses on Service Recovery Efforts
K Hill Cummings
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