| Operations in the on-demand economy: Staffing services with self-scheduling capacity I Gurvich, M Lariviere, A Moreno Sharing Economy: Making Supply Meet Demand, 249-278, 2019 | 280 | 2019 |
| “We will be right with you”: Managing customer expectations with vague promises and cheap talk G Allon, A Bassamboo, I Gurvich Operations research 59 (6), 1382-1394, 2011 | 199 | 2011 |
| Service-level differentiation in many-server service systems via queue-ratio routing I Gurvich, W Whitt Operations research 58 (2), 316-328, 2010 | 179 | 2010 |
| Service-level differentiation in call centers with fully flexible servers I Gurvich, M Armony, A Mandelbaum Management Science 54 (2), 279-294, 2008 | 177 | 2008 |
| Queue-and-idleness-ratio controls in many-server service systems I Gurvich, W Whitt Mathematics of Operations Research 34 (2), 363-396, 2009 | 152 | 2009 |
| Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach I Gurvich, J Luedtke, T Tezcan Management science 56 (7), 1093-1115, 2010 | 150 | 2010 |
| On the dynamic control of matching queues I Gurvich, A Ward Stochastic Systems 4 (2), 479-523, 2015 | 142 | 2015 |
| Centralized vs. decentralized ambulance diversion: A network perspective S Deo, I Gurvich Management Science 57 (7), 1300-1319, 2011 | 130 | 2011 |
| Scheduling flexible servers with convex delay costs in many-server service systems I Gurvich, W Whitt Manufacturing & Service Operations Management 11 (2), 237-253, 2009 | 130 | 2009 |
| Hospital readmissions reduction program: An economic and operational analysis DJ Zhang, I Gurvich, JA Van Mieghem, E Park, RS Young, MV Williams Management Science 62 (11), 3351-3371, 2016 | 105 | 2016 |
| Uniformly bounded regret in the multisecretary problem A Arlotto, I Gurvich Stochastic Systems 9 (3), 231-260, 2019 | 90 | 2019 |
| Diffusion models and steady-state approximations for exponentially ergodic Markovian queues I Gurvich | 82 | 2014 |
| Online allocation and pricing: Constant regret via bellman inequalities A Vera, S Banerjee, I Gurvich Operations Research 69 (3), 821-840, 2021 | 52 | 2021 |
| When promotions meet operations: Cross-selling and its effect on call center performance M Armony, I Gurvich Manufacturing & Service Operations Management 12 (3), 470-488, 2010 | 51 | 2010 |
| Cross-selling in a call center with a heterogeneous customer population I Gurvich, M Armony, C Maglaras Operations research 57 (2), 299-313, 2009 | 48 | 2009 |
| Collaboration and multitasking in networks: Architectures, bottlenecks, and capacity I Gurvich, JA Van Mieghem Manufacturing & Service Operations Management 17 (1), 16-33, 2015 | 46 | 2015 |
| Validity of heavy-traffic steady-state approximations in multiclass queueing networks: The case of queue-ratio disciplines I Gurvich Mathematics of Operations Research 39 (1), 121-162, 2014 | 45 | 2014 |
| Coverage, coarseness, and classification: Determinants of social efficiency in priority queues I Gurvich, MA Lariviere, C Ozkan Management Science 65 (3), 1061-1075, 2019 | 44 | 2019 |
| Excursion-based universal approximations for the Erlang-A queue in steady-state I Gurvich, J Huang, A Mandelbaum Mathematics of Operations Research 39 (2), 325-373, 2014 | 43 | 2014 |
| Pricing and dimensioning competing large-scale service providers G Allon, I Gurvich Manufacturing & Service Operations Management 12 (3), 449-469, 2010 | 39 | 2010 |
