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Asbjørn Følstad
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Cited by
Cited by
Year
Why people use chatbots
PB Brandtzaeg, A Følstad
Internet Science: 4th International Conference, INSCI 2017, Thessaloniki …, 2017
10052017
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008
6442008
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of service theory and practice 28 (2), 196-227, 2018
5772018
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
5052017
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
Internet Science: 5th International Conference, INSCI 2018, St. Petersburg …, 2018
4942018
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
4262016
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
interactions 25 (5), 38-43, 2018
3852018
My chatbot companion-a study of human-chatbot relationships
M Skjuve, A Følstad, KI Fostervold, PB Brandtzaeg
International Journal of Human-Computer Studies 149, 102601, 2021
3472021
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism practice 10 (3), 323-342, 2016
3202016
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
2562018
Chatbots for customer service: user experience and motivation
A Følstad, M Skjuve
Proceedings of the 1st international conference on conversational user …, 2019
2532019
Users' experiences with chatbots: findings from a questionnaire study
A Følstad, PB Brandtzaeg
Quality and User Experience 5 (1), 3, 2020
2242020
An initial model of trust in chatbots for customer service—findings from a questionnaire study
CB Nordheim, A Følstad, CA Bjørkli
Interacting with Computers 31 (3), 317-335, 2019
2162019
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
2012017
Future directions for chatbot research: an interdisciplinary research agenda
A Følstad, T Araujo, ELC Law, PB Brandtzaeg, S Papadopoulos, L Reis, ...
Computing 103 (12), 2915-2942, 2021
1762021
Help! Is my chatbot falling into the uncanny valley? An empirical study of user experience in human–chatbot interaction
M Skjuve, IM Haugstveit, A Følstad, P Brandtzaeg
Human Technology 15 (1), 30–54-30–54, 2019
1592019
Different chatbots for different purposes: towards a typology of chatbots to understand interaction design
A Følstad, M Skjuve, PB Brandtzaeg
Internet Science: INSCI 2018 International Workshops, St. Petersburg, Russia …, 2019
1592019
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
IKF Haugeland, A Følstad, C Taylor, CA Bjørkli
International Journal of Human-Computer Studies 161, 102788, 2022
1222022
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology, 55-65, 2005
118*2005
My AI friend: How users of a social chatbot understand their human–AI friendship
PB Brandtzaeg, M Skjuve, A Følstad
Human Communication Research 48 (3), 404-429, 2022
1092022
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