Asbjørn Følstad
Title
Cited by
Cited by
Year
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008
5332008
Why people use chatbots
PB Brandtzaeg, A Følstad
International conference on internet science, 377-392, 2017
4172017
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
2502017
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
2182018
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
2132016
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
1942016
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
Interactions 25 (5), 38-43, 2018
1442018
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International conference on internet science, 194-208, 2018
1352018
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
1082018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
992018
User involvement in e-Government development projects
A Folstad, J Krogstie, L Risan, I Moser
Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008
992008
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology, 55-65, 2005
99*2005
Towards a living lab for the development of online community services
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (Special …, 2008
932008
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
proceedings of the SIGCHI conference on human factors in computing systems …, 2012
912012
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
842017
HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION.
M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg
Human Technology 15 (1), 2019
592019
An initial model of trust in chatbots for customer service—findings from a questionnaire study
CB Nordheim, A Følstad, CA Bjørkli
Interacting with Computers 31 (3), 317-335, 2019
522019
Understanding human-machine networks: a cross-disciplinary survey
M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ...
ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017
512017
Chatbots for customer service: user experience and motivation
A Følstad, M Skjuve
Proceedings of the 1st international conference on conversational user …, 2019
502019
Work-domain experts as evaluators: usability inspection of domain-specific work-support systems
A Følstad
International Journal of Human-Computer Interaction 22 (3), 217-245, 2007
492007
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