Andrew S. Gallan

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Raymond P. FiskDistinguished Professor Emeritus of Marketing, Texas State UniversityAdresse e-mail validée de txstate.edu
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeAdresse e-mail validée de business.uq.edu.au
Stephen W. BrownProfessor of MarketingAdresse e-mail validée de asu.edu
Mario Eduardo Giraldo OliverosUniversidad del Norte - Business SchoolAdresse e-mail validée de uninorte.edu.co
Mark S. RosenbaumThe CitadelAdresse e-mail validée de citadel.edu
Kunio ShirahadaJapan Advanced Institute of Science and TechnologyAdresse e-mail validée de jaist.ac.jp
JD WilliamsUniversidad de las fuerzas armadasAdresse e-mail validée de espe.edu.ec
Steven W RayburnProfessor, Texas State UniversityAdresse e-mail validée de txstate.edu
Amy OstromProfessor of Marketing, Arizona State UniversityAdresse e-mail validée de asu.edu
Laurel AndersonArizona State UniversityAdresse e-mail validée de asu.edu
Mark R. MulderProfessor, Pacific Lutheran University School of BusinessAdresse e-mail validée de plu.edu
Martin MendeJ. Willard and Alice S. Marriott Foundation Professor, Arizona State UniversityAdresse e-mail validée de asu.edu
Lilliemay CheungPostdoctoral Research Fellow, The University of QueenslandAdresse e-mail validée de business.uq.edu.au
Stefan MichelProfessor of Marketing and Service Management, IMDAdresse e-mail validée de imd.org
Tracey Dagger/DanaherMonashAdresse e-mail validée de monash.edu
Lars WitellLinköping UniversityAdresse e-mail validée de liu.se
Mohamed ZakiDeputy Director Cambridge Service AllianceAdresse e-mail validée de cam.ac.uk
Ruth N. BoltonArizona State UniversityAdresse e-mail validée de asu.edu
Mary Jo BitnerProfessor Emeritus of Marketing, Arizona State UniversityAdresse e-mail validée de asu.edu
Anu HelkkulaSenior Research Specialist, Research Ethics, Hanken School of Economics, FinlandAdresse e-mail validée de hanken.fi

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Andrew S. Gallan

Asst. Professor of Marketing, Florida Atlantic University

Adresse e-mail validée de fau.edu - Page d'accueil

Patient Experience Transformative Service Research Services Marketing Customer Experience


Titre Trier par citations Trier par année Trier par titre	Citée par Citée par	Année
Transformative service research: An agenda for the future L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ... Journal of Business Research 66 (8), 1203-1210, 2013	1189	2013
Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018	1158	2018
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic S Michel, SW Brown, AS Gallan Journal of the academy of marketing science 36, 54-66, 2008	543	2008
Customer positivity and participation in services: an empirical test in a health care context AS Gallan, CB Jarvis, SW Brown, MJ Bitner Journal of the academy of marketing science 41, 338-356, 2013	438	2013
Evaluation and measurement of patient experience SL LaVela, A Gallan Patient Experience Journal 1 (1), 28-36, 2014	403	2014
Service-logic innovations: how to innovate customers, not products S Michel, SW Brown, AS Gallan California management review 50 (3), 49-65, 2008	382	2008
Conceptualisation and aspirations of transformative service research M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ... Journal of Research for Consumers, 2011	364	2011
Transformative service networks: cocreated value as well-being HG Black, AS Gallan The Service Industries Journal 35 (15-16), 826-845, 2015	174	2015
How do you feel today? Managing patient emotions during health care experiences to enhance well-being JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ... Journal of business research 79, 247-259, 2017	149	2017
Service research in health care: Positively impacting lives TS Danaher, AS Gallan Journal of Service Research 19 (4), 433-437, 2016	146	2016
Transforming community well-being through patients' lived experiences AS Gallan, JR McColl-Kennedy, T Barakshina, B Figueiredo, JG Jefferies, ... Journal of Business Research 100, 376-391, 2019	102	2019
The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions F Hachem, J Canar, F Fullam MA, AS Gallan PhD, S Hohmann, ... Patient Experience Journal 1 (2), 71-77, 2014	62	2014
Whose Experience is it Anyway? Toward a Constructive Engagement of Tensions in Patient-Centered Health Care AS Timothy J. Vogus, Andrew S. Gallan, Cheryl Rathert, Dahlia El-Manstrly Journal of Service Management, 2020	61	2020
Healing the digital divide with digital inclusion: enabling human capabilities RP Fisk, AS Gallan, AM Joubert, J Beekhuyzen, L Cheung, ... Journal of Service Research 26 (4), 542-559, 2023	48	2023
Examining career development programs for the sales force DW Jackson, T Hollmann, AS Gallan Journal of Business & Industrial Marketing 21 (5), 291-299, 2006	42	2006
Transformative Hospitality Services: A Conceptualization and Development of Organizational Dimensions YZ Andrew S. Gallan, Sertan Kabadayi, Faizan Ali, Anu Helkkula, Laurie Wu Journal of Business Research 134 (2021), 171-183, 2021	36	2021
Factors that influence physicians' prescribing of pharmaceuticals: a literature review AS Gallan Journal of Pharmaceutical Marketing & Management 16 (4), 3-46, 2004	35	2004
Perfect ratings with negative comments: Learning from contradictory patient survey responses AS Gallan, M Girju, R Girju Patient Experience Journal 4 (3), 15-28, 2017	26	2017
A comparison and expansion of the bases used for evaluating salespeople's performance DW Jackson Jr, JL Schlacter, CM Bridges, AS Gallan Journal of Marketing Theory and Practice 18 (4), 395-406, 2010	26	2010
Beyond HCAHPS: Analysis of patients’ comments provides an expanded view of their hospital experiences AS Gallan, R Niraj, A Singh Patient Experience Journal 9 (1), 159-168, 2022	15	2022

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