| Service innovation in e-commerce last mile delivery: Mapping the e-customer journey Y Vakulenko, P Shams, D Hellström, K Hjort Journal of Business Research 101, 461-468, 2019 | 320 | 2019 |
| What's in the parcel locker? Exploring customer value in e-commerce last mile delivery Y Vakulenko, D Hellström, K Hjort journal of Business Research 88, 421-427, 2018 | 280 | 2018 |
| Online retail experience and customer satisfaction: the mediating role of last mile delivery Y Vakulenko, P Shams, D Hellström, K Hjort The International Review of Retail, Distribution and Consumer Research 29 (3 …, 2019 | 242 | 2019 |
| Customer value in self-service kiosks: a systematic literature review Y Vakulenko, D Hellström, P Oghazi International Journal of Retail & Distribution Management 46 (5), 507-527, 2018 | 57 | 2018 |
| Innovative framework for self-service kiosks: Integrating customer value knowledge Y Vakulenko, P Oghazi, D Hellström Journal of Innovation & Knowledge 4 (4), 262-268, 2019 | 54 | 2019 |
| Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention Y Vakulenko, J Arsenovic, D Hellström, P Shams Journal of Business Research 142, 476-484, 2022 | 35 | 2022 |
| Customer expectations of unattended grocery delivery services: mapping forms and determinants J Olsson, MC Osman, D Hellström, Y Vakulenko International Journal of Retail & Distribution Management 50 (13), 1-16, 2022 | 29 | 2022 |
| Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery J Olsson, D Hellström, Y Vakulenko International Journal of Physical Distribution & Logistics Management 53 (2 …, 2022 | 22 | 2022 |
| Rural supply chain management: a multidimensional framework for future research in Europe G Prockl, B Williger, M Tampe, Y Vakulenko, D Hellström International Journal of Business and Systems Research 15 (6), 701-726, 2021 | 1 | 2021 |
| Information integration in intermodal freight transportation: Dyad multiple case study A Mehrmand, Q Nguyen, Y Vakulenko | 1 | 2015 |
| Parcel locker policy: review and future directions Y Vakulenko Lund University, 2023 | | 2023 |
| Self-service Last Mile Delivery: E-consumer perspective on service renovation Y Vakulenko | | 2020 |
| Customer value in parcel lockers. An initial qualitative investigation Y Vakulenko | | 2019 |
| Urban VS rural logistics service quality. Comparing customer satisfaction factors Y Vakulenko, D Hellström, K Hjort, P Shams NOFOMA Conference 2018, 2018 | | 2018 |
| Customer value in self-service technologies: A systematic review Y Vakulenko, D Hellström NOFOMA 2016, 2016 | | 2016 |
| Navigating the Seas of Change SH Laaksonen, S Shafi, Y Vakulenko | | |
| Publisher note Y Vakulenko, D Hellstrom, P Oghazi Management 47 (2), 0 | | |
