| PIRQUAL: a scale for measuring customer expectations and perceptions of quality in internet retailing JE Francis, L White Proceedings of the 2002 American Marketing Association winter educators …, 2002 | 240 | 2002 |
| The functions and norms that drive university student volunteering JE Francis International Journal of Nonprofit and Voluntary Sector Marketing 16 (1), 1-12, 2011 | 128 | 2011 |
| Value across fulfillment-product categories of internet shopping JE Francis, L White Managing Service Quality: An International Journal 14 (2/3), 226-234, 2004 | 94 | 2004 |
| Internet retailing quality: one size does not fit all JE Francis Managing Service Quality: An International Journal 17 (3), 341-355, 2007 | 74 | 2007 |
| Hip to be cool: A Gen Y view of counterfeit luxury products JE Francis, L Burgess, M Lu Journal of Brand Management 22 (7), 588-602, 2015 | 65 | 2015 |
| Adolescents' sustainability concerns and reasons for not consuming sustainably JE Francis, T Davis International Journal of Consumer Studies 39 (1), 43-50, 2015 | 65 | 2015 |
| Category-specific RECIPEs for internet retailing quality JE Francis Journal of Services Marketing 23 (7), 450-461, 2009 | 58 | 2009 |
| Emergency service volunteers: a comparison of age, motives and values JE Francis, M Jones | 48 | 2012 |
| Linking Rubrics and Academic Performance: An Engagement Theory Perspective. JE Francis Journal of University Teaching and Learning Practice 15 (1), 3, 2018 | 44 | 2018 |
| Exploratory and confirmatory factor anaylsis of the perceived internet retailing quality model J Francis, L White Melbourne: ANZMAC, 2002 | 21 | 2002 |
| The young consumer-citizen: Nationhood and environmentalism in children’s identity narratives T Davis, JE Francis Marketing Theory 14 (4), 417-429, 2014 | 18 | 2014 |
| Exploratory and confirmatory factor analysis of the perceived internet retailing quality (PIRQUAL) model JE Francis, L White Proceedings of ANZMAC, 2002 | 18 | 2002 |
| Internet retailing: Back to the future JE Francis, L White | 15 | 2004 |
| Is C-OAR-SE best for internet retailing service quality? JE Francis Managing Service Quality: An International Journal 19 (6), 670-686, 2009 | 13 | 2009 |
| What internet shoppers expect, beyond the web site J Francis, L White Australia: McGraw-Hill, 2001 | 9 | 2001 |
| Utilitarian and hedonic value across fulfillment-product categories of Internet shopping JE Francis, L White | 7 | 2003 |
| A model of quality determinants in Internet retailing J Francis, L White | 6 | 2001 |
| Internet purchase behaviour of Australian Internet shoppers JE Francis | 3 | 2005 |
| Internet retailing quality: a conceptual perspective JE Francis | 2 | 2005 |
| Factors influencing the potential for strong brand relationships with consumer product brands: An overview and research agenda T Bech-Larsen, L Bergkvist, J Francis 5th International Marketing Trends Congress, 2006 | 1 | 2006 |
