| Tourism recovery strategies during major crises: The role of proactivity A Raki, D Nayer, A Nazifi, M Alexander, S Seyfi Annals of Tourism Research 90 (3), 2021 | 12 | 2021 |
| Harnessing the Transformative Power of Service: A Resource-Challenge Perspective to Service Design for Vulnerable Service Users A Raki, IN Chowdhury, M Nieroda, J Zolkiewski AMA SERVSIG 2022, 2022 | | 2022 |
| Transforming Service Systems to Support Wellbeing: a Case Study of Online Refugee Support Services in the UK A Raki, IN Chowdhury, M Nieroda, J Zolkiewski 2021 Frontiers in Service Conference: Service in the World of Artificial …, 2021 | | 2021 |
| Embracing Advanced Digital Services in the Charity and Voluntary Sector: A Response to Covid-19 A Raki, IN Chowdhury, M Nieroda, J Zolkiewski Competitive Advantage in the Digital Economy: Sustainability, Resilience …, 2021 | | 2021 |
| Using a Bricolage Strategy to Augment the Human Touch and Deliver Digitally Enhanced Advanced Services in the Charity and Voluntary Sector: A Response to Covid-19 A Raki, IN Chowdhury, M Nieroda, J Zolkiewski Spring Servitization Conference 2021, 274-276, 2021 | | 2021 |
| Digital transitioning of charity and community services and the loss of human touch, a bricolage approach to address consumer vulnerability and foster social wellbeing A Raki, IN Chowdhury, M Nieroda, J Zolkiewski 2021 Academy of Marketing Annual Conference: Reframing Marketing Priorities …, 2021 | | 2021 |
| From High-touch to High-tech: How has the Pandemic reshaped community education services for refugee learners in the UK? A Raki, IN Chowdhury, M Nieroda, J Zolkiewski Learning for Citizenship: supporting migrant students in uncertain times, 2021 | | 2021 |
| From High-touch to High-tech: How has the pandemic reshaped charity and community services? A Raki, IN Chowdhury, M Nieroda, J Zolkiewski From Digital Futures to Digital Present: How has the Post-Pandemic World …, 2021 | | 2021 |
| Transforming Service Systems to Support Wellbeing: a Case Study of Refugee Support Services in the UK A Raki, IN Chowdhury, M Nieroda, J Zolkiewski SERVSIG 2020 Conference - High Tech and High Touch: The Future of Human Service, 2020 | | 2020 |
| Designing Transformative Service for Refugees A Raki 2019 Academy of Marketing Science Annual Conference, Vancouver, Canada, 2019 | | 2019 |
