| Comfort your online customer: quality, trust and loyalty on the internet D Ribbink, ACR Van Riel, V Liljander, S Streukens Managing Service Quality: An International Journal 14 (6), 446-456, 2004 | 1634 | 2004 |
| The effect of service employees’ technology readiness on technology acceptance R Walczuch, J Lemmink, S Streukens Information & management 44 (2), 206-215, 2007 | 915 | 2007 |
| Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results S Streukens, S Leroi-Werelds European management journal 34 (6), 618-632, 2016 | 843 | 2016 |
| The role of corporate image and company employment image in explaining application intentions J Lemmink, A Schuijf, S Streukens Journal of Economic Psychology 24 (1), 1-15, 2003 | 515 | 2003 |
| E‐services and offline fulfilment: how e‐loyalty is created J Semeijn, ACR Van Riel, MJH van Birgelen, S Streukens Managing Service Quality: An International Journal 15 (2), 182-194, 2005 | 421 | 2005 |
| Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals ACR Van Riel, CP De Mortanges, S Streukens Industrial marketing management 34 (8), 841-847, 2005 | 397 | 2005 |
| Assessing the value of commonly used methods for measuring customer value: A multi-setting empirical study S Leroi-Werelds, S Streukens, MK Brady, G Swinnen Journal of the academy of marketing science 42, 430-451, 2014 | 366 | 2014 |
| Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study A Burgers, K de Ruyter, C Keen, S Streukens International Journal of Service Industry Management 11 (2), 142-161, 2000 | 291 | 2000 |
| Service innovation and electronic word‐of‐mouth: is it worth listening to? TW Andreassen, S Streukens Managing Service Quality: An International Journal 19 (3), 249-265, 2009 | 244 | 2009 |
| Building capabilities to manage strategic alliances K Sluyts, P Matthyssens, R Martens, S Streukens Industrial Marketing Management 40 (6), 875-886, 2011 | 191 | 2011 |
| Customer self-efficacy in technology-based self-service: assessing between-and within-person differences J Van Beuningen, K De Ruyter, M Wetzels, S Streukens Journal of Service Research 11 (4), 407-428, 2009 | 169 | 2009 |
| Cooperating for service excellence in multichannel service systems: An empirical assessment C Wiertz, K De Ruyter, C Keen, S Streukens Journal of Business Research 57 (4), 424-436, 2004 | 157 | 2004 |
| Deliberate learning mechanisms for stimulating strategic innovation capacity L Berghman, P Matthyssens, S Streukens, K Vandenbempt Long Range Planning 46 (1-2), 39-71, 2013 | 153 | 2013 |
| Boost customer loyalty with online support: the case of mobile telecoms providers ACR Van Riel, J Lemmink, S Streukens, V Liljander International Journal of Internet Marketing and Advertising 1 (1), 4-23, 2004 | 133 | 2004 |
| Testing an integrated model of the theory of planned behaviour and self‐determination theory for different energy balance‐related behaviours and intervention intensities N Jacobs, MS Hagger, S Streukens, I De Bourdeaudhuij, N Claes British Journal of Health Psychology 16 (1), 113-134, 2011 | 121 | 2011 |
| Reconsidering nonlinearity and asymmetry in customer satisfaction and loyalty models: An empirical study in three retail service settings S Streukens, K De Ruyter Marketing letters 15, 99-111, 2004 | 109 | 2004 |
| Analyzing factorial data using PLS: Application in an online complaining context S Streukens, M Wetzels, A Daryanto, K de Ruyter Handbook of partial least squares: Concepts, methods and applications, 567-587, 2010 | 87 | 2010 |
| From Armani to Zara: Impression formation based on fashion store patronage K Willems, W Janssens, G Swinnen, M Brengman, S Streukens, ... Journal of Business Research 65 (10), 1487-1494, 2012 | 84 | 2012 |
| Dealing with nonlinearity in importance-performance map analysis (IPMA): An integrative framework in a PLS-SEM context S Streukens, S Leroi-Werelds, K Willems Partial least squares path modeling: Basic concepts, methodological issues …, 2017 | 80 | 2017 |
| Online complaining: understanding the adoption process and the role of individual and situational characteristics TW Andreassen, S Streukens Managing Service Quality: An International Journal 23 (1), 4-24, 2013 | 79 | 2013 |
