Christine Ennew
Christine Ennew
Professor of Marketing, University of Warwick
Verified email at
Cited by
Cited by
Impact of participative service relationships on quality, satisfaction and retention: an exploratory study
CT Ennew, MR Binks
Journal of business research 46 (2), 121-132, 1999
Modelling consumer choice of distribution channels: an illustration from financial services
NJ Black, A Lockett, C Ennew, H Winklhofer, S McKechnie
International Journal of Bank Marketing, 2002
Growing firms and the credit constraint
MR Binks, CT Ennew
Small Business Economics 8 (1), 17-25, 1996
The adoption of Internet financial services: a qualitative study
NJ Black, A Lockett, H Winklhofer, C Ennew
International Journal of Retail & Distribution Management, 2001
Importance-performance analysis and the measurement of service quality
CT Ennew, GV Reed, MR Binks
European journal of marketing 27 (2), 59-70, 1993
The impact of perceived justice on consumers' emotional responses to service complaint experiences
K Schoefer, C Ennew
Journal of Services marketing 19 (5), 261-270, 2005
The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1
CT Ennew, MR Binks
British Journal of management 7 (3), 219-230, 1996
Business‐to‐business relationship quality: An IMP interaction‐based conceptualization and measurement
K Woo, CT Ennew
European journal of marketing, 2004
Trust, ethics and relationship satisfaction
D Bejou, CT Ennew, A Palmer
International Journal of Bank Marketing, 1998
Venture capitalists and serial entrepreneurs
M Wright, K Robbie, C Ennew
Journal of business venturing 12 (3), 227-249, 1997
Managing word of mouth communication: empirical evidence from India
CT Ennew, AK Banerjee, D Li
International Journal of Bank Marketing, 2000
Applying the technology acceptance model to the online retailing of financial services
S McKechnie, H Winklhofer, C Ennew
International Journal of Retail & Distribution Management, 2006
Information asymmetries and the provision of finance to small firms
MR Binks, CT Ennew, GV Reed
International small business journal 11 (1), 35-46, 1992
Brand equity in higher education
M Mourad, C Ennew, W Kortam
Marketing Intelligence & Planning, 2011
Serial entrepreneurs
M Wright, K Robbie, C Ennew
British Journal of Management 8 (3), 251-268, 1997
Financial services marketing: An international guide to principles and practice
C Ennew, N Waite, R Waite
Routledge, 2013
Customer satisfaction and profitability: A reappraisal of the nature of the relationship
MCH Yeung, LC Ging, CT Ennew
Journal of Targeting, Measurement and Analysis for Marketing 11 (1), 24-33, 2002
The relationship between UK banks and their small business customers
MR Binks, CT Ennew
Small business economics 9 (2), 167-178, 1997
Measuring business-to-business professional service quality and its consequences
K Woo, CT Ennew
Journal of Business Research 58 (9), 1178-1185, 2005
Good and bad customers: the benefits of participating in the banking relationship
CT Ennew
International journal of bank marketing, 1996
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