Christine Ennew
Christine Ennew
Professor of Marketing, University of Warwick
Verified email at
Cited by
Cited by
Impact of participative service relationships on quality, satisfaction and retention: an exploratory study
CT Ennew, MR Binks
Journal of business research 46 (2), 121-132, 1999
Modelling consumer choice of distribution channels: an illustration from financial services
N Jo Black, A Lockett, C Ennew, H Winklhofer, S McKechnie
International Journal of Bank Marketing 20 (4), 161-173, 2002
Growing firms and the credit constraint
MR Binks, CT Ennew
Small Business Economics 8, 17-25, 1996
Importance-performance analysis and the measurement of service quality
CT Ennew, GV Reed, MR Binks
European journal of marketing 27 (2), 59-70, 1993
The impact of perceived justice on consumers' emotional responses to service complaint experiences
K Schoefer, C Ennew
Journal of Services Marketing 19 (5), 261-270, 2005
The adoption of Internet financial services: a qualitative study
N Jo Black, A Lockett, H Winklhofer, C Ennew
International Journal of Retail & Distribution Management 29 (8), 390-398, 2001
The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1
CT Ennew, MR Binks
British Journal of management 7 (3), 219-230, 1996
Business‐to‐business relationship quality: An IMP interaction‐based conceptualization and measurement
K Woo, CT Ennew
European journal of marketing 38 (9/10), 1252-1271, 2004
Trust, ethics and relationship satisfaction
D Bejou, CT Ennew, A Palmer
International Journal of Bank Marketing 16 (4), 170-175, 1998
Venture capitalists and serial entrepreneurs
M Wright, K Robbie, C Ennew
Journal of business venturing 12 (3), 227-249, 1997
Managing word of mouth communication: empirical evidence from India
CT Ennew, AK Banerjee, D Li
International Journal of Bank Marketing 18 (2), 75-83, 2000
Applying the technology acceptance model to the online retailing of financial services
S McKechnie, H Winklhofer, C Ennew
International Journal of Retail & Distribution Management 34 (4/5), 388-410, 2006
Brand equity in higher education
M Mourad, C Ennew, W Kortam
Marketing Intelligence & Planning 29 (4), 403-420, 2011
Information asymmetries and the provision of finance to small firms
MR Binks, CT Ennew, GV Reed
International small business journal 11 (1), 35-46, 1992
Serial entrepreneurs
M Wright, K Robbie, C Ennew
British Journal of Management 8 (3), 251-268, 1997
Financial services marketing: An international guide to principles and practice
C Ennew, N Waite, R Waite
Routledge, 2013
Customer satisfaction and profitability: A reappraisal of the nature of the relationship
MCH Yeung, LC Ging, CT Ennew
Journal of Targeting, Measurement and Analysis for Marketing 11, 24-33, 2002
Trustworthiness and trust: influences and implications
H Sekhon, C Ennew, H Kharouf, J Devlin
Journal of marketing management 30 (3-4), 409-430, 2014
Measuring trust in financial services: The trust index
C Ennew, H Sekhon
Consumer Policy Review 17 (2), 62, 2007
The relationship between UK banks and their small business customers
MR Binks, CT Ennew
Small business economics 9, 167-178, 1997
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