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Citations per year
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Cited by
All
Since 2019
Citations
29
29
h-index
1
1
i10-index
1
1
0
10
5
2021
2022
2023
2024
8
10
8
3
Follow
Alexis Strong Artusi
Cornell University
Verified email at cornell.edu
Patient Experience
Healthcare Consumerism
Service Design in Healthcare
Articles
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Year
Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care
TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong
Journal of Service Management
, 2020
29
2020
PIVOTING TO A NEW NORMAL: DELIVERING HEALTH AND HUMAN SERVICES IN THE WAKE OF THE CORONAVIRUS CRISIS
A Strong
PATIENT EXPERIENCE RX: RELATIONSHIP-CENTERED CARE (RCC) FOR HIGH-VALUE …
, 2021
2021
HEALING THE WHOLE HUMAN: REDEFINING HEALTH AND UNDERSTANDING THE HEALTH CONSUMER
AP Strong, R Verma
PATIENT EXPERIENCE RX: RELATIONSHIP-CENTERED CARE (RCC) FOR HIGH-VALUE …
, 2021
2021
CLOSING THE KNOWING-DOING GAP: SERVICE OPERATIONS AND HEALTH CONSUMER EXPERIENCE
AP Strong, D Simmons, S Lee
PATIENT EXPERIENCE RX: RELATIONSHIP-CENTERED CARE (RCC) FOR HIGH-VALUE …
, 2021
2021
Patient Experience Rx: Relationship-Centered Care (RCC) For High-Value Health Systems
A Strong
2021
High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions
A Strong, R Verma
Handbook of Service Science, Volume II, 193-206
, 2019
2019
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