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Rob Kwortnik
Rob Kwortnik
Associate Professor of Services Marketing, School of Hotel Administration, Cornell University
Verified email at cornell.edu
Title
Cited by
Cited by
Year
Service loyalty: An integrative model and examination across service contexts
X Han, RJ Kwortnik Jr, C Wang
Journal of Service Research 11 (1), 22-42, 2008
4992008
The role of positive emotions in experiential decisions
RJ Kwortnik Jr, WT Ross Jr
International Journal of Research in Marketing 24 (4), 324-335, 2007
3862007
Shipscape influence on the leisure cruise experience
RJ Kwortnik
International Journal of Culture, Tourism and Hospitality Research 2 (4 …, 2008
2782008
Clarifying “fuzzy” hospitality-management problems with depth interviews and qualitative analysis
RJ Kwortnik Jr
Cornell Hotel and Restaurant Administration Quarterly 44 (2), 117-129, 2003
1922003
Unifying service marketing and operations with service experience management
RJ Kwortnik Jr, GM Thompson
Journal of service research 11 (4), 389-406, 2009
1182009
Carnival cruise lines: burnishing the brand
RJ Kwortnik Jr
Cornell hotel and restaurant administration quarterly 47 (3), 286-300, 2006
1122006
The influence of guest perceptions of service fairness on lodging loyalty in China
RJ Kwortnik Jr, X Han
Cornell Hospitality Quarterly 52 (3), 321-332, 2011
1072011
Buyer monitoring: A means to insure personalized service
RJ Kwortnik Jr, WM Lynn, WT Ross Jr
Journal of Marketing Research 46 (5), 573-583, 2009
882009
Voluntary tipping and the selective attraction and retention of service workers in the USA: an application of the ASA model
M Lynn, RJ Kwortnik Jr, MC Sturman
The International Journal of Human Resource Management 22 (9), 1887-1901, 2011
682011
Connecting with the culture: A case study in sustainable tourism
E Hawkes, RJ Kwortnik Jr
Cornell Hotel and Restaurant Administration Quarterly 47 (4), 369-381, 2006
642006
Surprise, anticipation, and sequence effects in the design of experiential services
MJ Dixon, L Victorino, RJ Kwortnik, R Verma
Production and Operations Management 26 (5), 945-960, 2017
622017
The mobile revolution is here: are you ready?
H Linton, RJ Kwortnik Jr
452015
The effects of tipping policies on customer satisfaction: A test from the cruise industry
M Lynn, RJ Kwortnik
International Journal of Hospitality Management 51, 15-18, 2015
432015
Exploring behavioral differences between new and repeat cruisers to a cruise brand
X Sun, R Kwortnik, DK Gauri
International Journal of Hospitality Management 71, 132-140, 2018
422018
Categorizing cruise lines by passenger perceived experience
Y Li, R Kwortnik
Journal of Travel Research 56 (7), 941-956, 2017
402017
Pooling restaurant reservations to increase service efficiency
GM Thompson, RJ Kwortnik Jr
Journal of Service Research 10 (4), 335-346, 2008
402008
McHealthy: how marketing incentives influence healthy food choices
EK Chan, R Kwortnik, B Wansink
Cornell Hospitality Quarterly 58 (1), 6-22, 2017
352017
Usage-based versus measure-based unit pricing: is there a better index of value?
RJ Kwortnik Jr, EH Creyer, WT Ross Jr
Journal of Consumer Policy 29 (1), 37-66, 2006
312006
Safeguarding hospitality service when the unexpected happens: Lessons learned from the blackout of'03
RJ Kwortnik
Cornell Hotel and Restaurant Administration Quarterly 46 (1), 13-39, 2005
302005
Preparing for disaster: recommendations based on the blackout of'03
RJ Kwortnik
Cornell Hotel and Restaurant Administration Quarterly 46 (1), 47-51, 2005
282005
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