Clay Voorhees
Clay Voorhees
Professor and Morris Mayer Endowed Chair, University of Alabama
Verified email at - Homepage
Cited by
Cited by
Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies
CM Voorhees, MK Brady, R Calantone, E Ramirez
Journal of the academy of marketing science 44 (1), 119-134, 2016
Online brand community engagement: Scale development and validation
BJ Baldus, C Voorhees, R Calantone
Journal of business research 68 (5), 978-985, 2015
The impact of brand trust and satisfaction on retailer repurchase intentions
JJ Zboja, CM Voorhees
Journal of services marketing, 2006
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
Understanding the influence of cues from other customers in the service experience: A scale development and validation
ED Brocato, CM Voorhees, J Baker
Journal of retailing 88 (3), 384-398, 2012
A voice from the silent masses: an exploratory and comparative analysis of noncomplainers
CM Voorhees, MK Brady, DM Horowitz
Journal of the Academy of Marketing Science 34 (4), 514-527, 2006
The drivers of loyalty program success: An organizing framework and research agenda
M McCall, C Voorhees
Cornell Hospitality Quarterly 51 (1), 35-52, 2010
Effectiveness of marketing cues on consumer perceptions of quality: The moderating roles of brand reputation and third‐party information
B Akdeniz, RJ Calantone, CM Voorhees
Psychology & Marketing 30 (1), 76-89, 2013
Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion
RL Benedicktus, MK Brady, PR Darke, CM Voorhees
Journal of Retailing 86 (4), 322-335, 2010
A service perspective on the drivers of complaint intentions
CM Voorhees, MK Brady
Journal of Service Research 8 (2), 192-204, 2005
Service sweethearting: Its antecedents and customer consequences
MK Brady, CM Voorhees, MJ Brusco
Journal of Marketing 76 (2), 81-98, 2012
The good guys don't always win: the effect of valence on service perceptions and consequences
MK Brady, CM Voorhees, JJ Cronin, BL Bourdeau
Journal of services marketing, 2006
The promise and perils of wearable sensors in organizational research
D Chaffin, R Heidl, JR Hollenbeck, M Howe, A Yu, C Voorhees, ...
Organizational Research Methods 20 (1), 3-31, 2017
Creating consumer attachment to retail service firms through sense of place
ED Brocato, J Baker, CM Voorhees
Journal of the Academy of Marketing Science 43 (2), 200-220, 2015
It depends: Moderating the relationships among perceived waiting time, anger, and regret
CM Voorhees, J Baker, BL Bourdeau, ED Brocato, JJ Cronin Jr
Journal of Service Research 12 (2), 138-155, 2009
Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball
BB Gi-Yong Koo, Rob Hardin, Steven McClung, Taejin Jung, Joseph Cronin, Clay ...
International journal of sports marketing & sponsorship 11 (1), 46, 2009
The pursuit of counterfeited luxury: An examination of the negative side effects of close consumer–brand connections
P Randhawa, RJ Calantone, CM Voorhees
Journal of Business Research 68 (11), 2395-2403, 2015
The role of the sales-service interface and ambidexterity in the evolving organization: A multilevel research agenda
AA Rapp, DG Bachrach, KE Flaherty, DE Hughes, A Sharma, ...
Journal of Service Research 20 (1), 59-75, 2017
The effects of service on multichannel retailers' brand equity
RC White, S Joseph-Mathews, CM Voorhees
Journal of Services Marketing, 2013
Modeling service alliances: an exploratory investigation of spillover effects in service partnerships
BL Bourdeau, JJ Cronin Jr, CM Voorhees
Strategic Management Journal 28 (6), 609-622, 2007
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