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Anita Zehrer
Anita Zehrer
Professor, MCI Management Center Innsbruck
Verified email at mci.edu
Title
Cited by
Cited by
Year
A network analysis of tourism research
P Benckendorff, A Zehrer
Annals of tourism research 43, 121-149, 2013
7002013
Perceived destination image: An image model for a winter sports destination and its effect on intention to revisit
K Hallmann, A Zehrer, S Müller
Journal of travel research 54 (1), 94-106, 2015
4192015
Understanding customer delight: An application of travel blog analysis
VP Magnini, JC Crotts, A Zehrer
Journal of Travel Research 50 (5), 535-545, 2011
3402011
The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm
A Zehrer, JC Crotts, VP Magnini
Tourism management 32 (1), 106-113, 2011
3332011
A ranking of international tourism and hospitality journals
H Pechlaner, A Zehrer, K Matzler, D Abfalter
Journal of Travel Research 42 (4), 328-332, 2004
2522004
From destination governance to destination leadership–defining and exploring the significance with the help of a systemic perspective
P Beritelli, T Bieger
Tourism review 69 (1), 25-46, 2014
228*2014
Service experience and service design: concepts and application in tourism SMEs
A Zehrer
Managing Service Quality: An International Journal 19 (3), 332-349, 2009
2212009
Key competencies of tourism graduates: The employers' point of view
A Zehrer, C Mössenlechner
Journal of Teaching in Travel & Tourism 9 (3-4), 266-287, 2009
2122009
Understanding the effects of a tourism crisis: The impact of the BP oil spill on regional lodging demand
BW Ritchie, JC Crotts, A Zehrer, GT Volsky
Journal of Travel Research 53 (1), 12-25, 2014
1792014
The impact of perceived crowding on customer satisfaction
A Zehrer, F Raich
Journal of Hospitality and Tourism Management 29, 88-98, 2016
1742016
Service design in tourism: Customer experience driven destination management
M Stickdorn, A Zehrer
First Nordic Conference on Service Design and Service Innovation. Oslo, 24-26, 2009
1582009
A stakeholder perspective on policy indicators of destination competitiveness
A Zehrer, K Hallmann
Journal of Destination Marketing & Management 4 (2), 120-126, 2015
1252015
Destination competitiveness—A comparison of subjective and objective indicators for winter sports areas
A Zehrer, E Smeral, K Hallmann
Journal of Travel Research 56 (1), 55-66, 2017
1172017
Generation Y: evaluating services experiences through mobile ethnography
M Muskat, B Muskat, A Zehrer, R Johns
Tourism Review 68 (3), 55-71, 2013
1082013
Innovation and service experiences in small tourism family firms
B Pikkemaat, A Zehrer
International Journal of Culture, Tourism and Hospitality Research 10 (4 …, 2016
1062016
Leadership networks in destinations
A Zehrer, F Raich, H Siller, F Tschiderer
Tourism Review 69 (1), 59-73, 2014
1022014
Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences
J Trischler, A Zehrer
Journal of Vacation Marketing 18 (1), 57-71, 2012
1012012
Applying a lifecycle perspective to explain tourism network development
A Zehrer, F Raich
The Service Industries Journal 30 (10), 1683-1705, 2010
932010
The destination paradigm continuum revisited: DMOs serving as leadership networks
D Hristov, A Zehrer
Tourism Review 70 (2), 116-131, 2015
912015
A systematic review of quality of student experience in higher education
AHT Tan, B Muskat, A Zehrer
International Journal of Quality and Service Sciences 8 (2), 209-228, 2016
882016
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