Jörg Finsterwalder

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Koautoren

Volker KuppelwieserNEOMA Business SchoolBestätigte E-Mail-Adresse bei neoma-bs.fr
Dr. Sven TuzovicQueensland University of TechnologyBestätigte E-Mail-Adresse bei qut.edu.au
Alastair TombsLecturer in Marketing University of QueenslandBestätigte E-Mail-Adresse bei business.uq.edu.au
Torsten TomczakProfessor of Marketing, University of St. GallenBestätigte E-Mail-Adresse bei unisg.ch
Maria HepiSocial Scientist, Institute of environmental science and research limitedBestätigte E-Mail-Adresse bei esr.cri.nz
Girish PrayagProfessor of Marketing, Department of Management, Marketing, and EntrepreneurshipBestätigte E-Mail-Adresse bei canterbury.ac.nz
Jeff FooteDepartment of Management, University of OtagoBestätigte E-Mail-Adresse bei otago.ac.nz
Raymond P. FiskEmeritus Professor of Marketing, Texas State UniversityBestätigte E-Mail-Adresse bei txstate.edu
Sarah DoddsMassey UniversityBestätigte E-Mail-Adresse bei massey.ac.nz
Sertan KabadayiProfessor of MarketingBestätigte E-Mail-Adresse bei fordham.edu
Lilliemay CheungPostdoctoral Research Fellow, The University of QueenslandBestätigte E-Mail-Adresse bei business.uq.edu.au
Colin Michael HallUniversity of Canterbury, NZ; Linnaeus U., Sweden; Lund U., Sweden; Oulu U., Finland; Kyung Hee UBestätigte E-Mail-Adresse bei canterbury.ac.nz
Tony GarryUniversity of OtagoBestätigte E-Mail-Adresse bei otago.ac.nz
Christian LaesserProfessor of Tourism and Service Management, University of St. GallenBestätigte E-Mail-Adresse bei unisg.ch
Lars WitellLinköping University and Karlstad UniversityBestätigte E-Mail-Adresse bei liu.se
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeBestätigte E-Mail-Adresse bei business.uq.edu.au
Hannah SnyderBI - Norwegian Business SchoolBestätigte E-Mail-Adresse bei bi.no
Dr Tom ChenThe University of Canberra, AustraliaBestätigte E-Mail-Adresse bei canberra.edu.au
Ning (Chris) CHENSenior Lecturer in Marketing, University of CanterburyBestätigte E-Mail-Adresse bei canterbury.ac.nz
Linda AlkireAssociate Professor of Marketing and the Brandon Dee Roberts Excellence Professor at Texas StateBestätigte E-Mail-Adresse bei txstate.edu

Folgen

Jörg Finsterwalder

Professor of Marketing, University of Canterbury

Bestätigte E-Mail-Adresse bei canterbury.ac.nz - Startseite

Service Marketing Customer Experience Service Ecosystems Transformative Service Research Tourism Marketing


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
Transformative service research and service-dominant logic: Quo Vaditis? VG Kuppelwieser, J Finsterwalder Journal of Retailing and Consumer Services 28 (1), 91-98, 2016	148	2016
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being J Finsterwalder, VG Kuppelwieser Journal of Service Management 31 (6), 1107-1129, 2020	129	2020
Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden T Tomczak, S Reinecke, J Finsterwalder Dienstleistungsmanagement Jahrbuch 2000, 399-421, 2000	81	2000
Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter J Finsterwalder, VG Kuppelwieser Journal of Strategic Marketing 19 (7), 607-618, 2011	77	2011
Dynamics of wellbeing co-creation: a psychological ownership perspective T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ... Journal of Service Management 32 (3), 383-406, 2020	75	2020
An Integrative Transformative Service Framework to Improve Engagement in a Social Service Ecosystem: The Case of He Waka Tapu Maria Hepi, Jeff Foote, Jörg Finsterwalder, Moana-o-Hinerangi, Sue Carswell ... Journal of Services Marketing 31 (4/5), 423–437, 2017	74*	2017
The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis J Finsterwalder, VG Kuppelwieser, M De Villiers Journal of Retailing and Consumer Services 19 (6), 589-595, 2012	71	2012
Intentionality and transformative services: Wellbeing co-creation and spill-over effects J Finsterwalder, VG Kuppelwieser Journal of Retailing and Consumer Services 52, 101922, 2020	60	2020
From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder Journal of Retailing and Consumer Services 21 (2), 98-107, 2014	59	2014
Quality in group service encounters: a theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process J Finsterwalder, S Tuzovic Managing Service Quality: An International Journal, 2010	58	2010
Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues–framework foundations and extensions J Finsterwalder, J Foote, G Nicholas, A Taylor, M Hepi, V Baker, N Dayal The Service Industries Journal 37 (11-12), 766-782, 2017	47	2017
Refugee influx: Repercussions and research agenda for service scholars J Finsterwalder Journal of Retailing and Consumer Services 37 (July), 177-181, 2017	45	2017
Rethinking service systems and public policy: a transformative refugee service experience framework S Boenigk, R Fisk, S Kabadayi, L Alkire, L Cheung, C Corus, ... Journal of Public Policy & Marketing 40 (2), 165-183, 2021	43	2021
Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions J Finsterwalder, T Yee, A Tombs Journal of Marketing Management 33 (13-14), 1204-1229, 2017	38	2017
A 360-degree view of actor engagement in service co-creation J Finsterwalder Journal of Retailing and Consumer Services 40, 276-278, 2018	37	2018
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics J Finsterwalder The Service Industries Journal 41 (1-2), 9-31, 2021	34	2021
Psychological safety, contributions and service satisfaction of customers in group service experiences J Finsterwalder, VG Kuppelwieser Managing Service Quality: An International Journal, 2011	30	2011
Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion J Finsterwalder, S Kabadayi, RP Fisk, S Boenigk Journal of Service Theory and Practice 31 (2), 247-263, 2021	27	2021
Towards co-created food wellbeing: Culinary consumption, braggart word-of-mouth, and the role of participative co-design, service provider support, and C2C interactions B Taheri, S Pourfakhimi, G Prayag, M Gannon, J Finsterwalder European Journal of Marketing, 2021	26	2021
Segmenting outbound tourists based on their activities: toward experiential consumption spheres in tourism services? J Finsterwalder, C Laesser Tourism Review 68 (3), 21-43, 2013	24	2013

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