Jörg Finsterwalder
Jörg Finsterwalder
Associate Professor of Marketing, University of Canterbury
Verified email at - Homepage
Cited by
Cited by
Transformative service research and service-dominant logic: Quo Vaditis?
VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 28 (1), 91-98, 2016
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
J Finsterwalder, VG Kuppelwieser
Journal of Service Management, 2020
Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
T Tomczak, S Reinecke, J Finsterwalder
Dienstleistungsmanagement Jahrbuch 2000, 399-421, 2000
Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
J Finsterwalder, VG Kuppelwieser
Journal of Strategic Marketing 19 (7), 607-618, 2011
Dynamics of wellbeing co-creation: a psychological ownership perspective
T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ...
Journal of Service Management, 2020
An Integrative Transformative Service Framework to Improve Engagement in a Social Service Ecosystem: The Case of He Waka Tapu
Maria Hepi, Jeff Foote, Jörg Finsterwalder, Moana-o-Hinerangi, Sue Carswell ...
Journal of Services Marketing 31 (4/5), 423–437, 2017
The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis
J Finsterwalder, VG Kuppelwieser, M De Villiers
Journal of Retailing and Consumer Services 19 (6), 589-595, 2012
From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior
S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 21 (2), 98-107, 2014
Quality in group service encounters: a theoretical exploration of the concept of a simultaneous multi‐customer co‐creation process
J Finsterwalder, S Tuzovic
Managing Service Quality: An International Journal, 2010
Intentionality and transformative services: Wellbeing co-creation and spill-over effects
J Finsterwalder, VG Kuppelwieser
Journal of Retailing and Consumer Services 52, 101922, 2020
Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues–framework foundations and extensions
J Finsterwalder, J Foote, G Nicholas, A Taylor, M Hepi, V Baker, N Dayal
The Service Industries Journal 37 (11-12), 766-782, 2017
Refugee influx: Repercussions and research agenda for service scholars
J Finsterwalder
Journal of Retailing and Consumer Services 37 (July), 177-181, 2017
A 360-degree view of actor engagement in service co-creation
J Finsterwalder
Journal of Retailing and Consumer Services 40, 276-278, 2018
Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions
J Finsterwalder, T Yee, A Tombs
Journal of Marketing Management 33 (13-14), 1204-1229, 2017
Rethinking service systems and public policy: a transformative refugee service experience framework
S Boenigk, R Fisk, S Kabadayi, L Alkire, L Cheung, C Corus, ...
Journal of Public Policy & Marketing 40 (2), 165-183, 2021
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics
J Finsterwalder
The Service Industries Journal 41 (1-2), 9-31, 2021
Psychological safety, contributions and service satisfaction of customers in group service experiences
J Finsterwalder, VG Kuppelwieser
Managing Service Quality: An International Journal, 2011
Towards co-created food wellbeing: Culinary consumption, braggart word-of-mouth, and the role of participative co-design, service provider support, and C2C interactions
B Taheri, S Pourfakhimi, G Prayag, M Gannon, J Finsterwalder
European Journal of Marketing, 2021
Segmenting outbound tourists based on their activities: toward experiential consumption spheres in tourism services?
J Finsterwalder, C Laesser
Tourism Review, 2013
On Shaky Grounds?:-Customer Needs and Service Provision after a Major Disaster in the Light of Maslow's Hierarchies
J Finsterwalder
New Zealand Journal of Applied Business Research 8 (2), 1-28, 2010
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