Jörg Finsterwalder
Title
Cited by
Cited by
Year
Transformative service research and service-dominant logic: Quo Vaditis?
VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 28 (1), 91-98, 2016
852016
Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
T Tomczak, S Reinecke, J Finsterwalder
Dienstleistungsmanagement Jahrbuch 2000, 399-421, 2000
752000
The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis
J Finsterwalder, VG Kuppelwieser, M De Villiers
Journal of Retailing and Consumer Services 19 (6), 589-595, 2012
562012
Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
J Finsterwalder, VG Kuppelwieser
Journal of Strategic Marketing 19 (7), 607-618, 2011
562011
Quality in group service encounters
J Finsterwalder, S Tuzovic
Managing Service Quality: An International Journal, 2010
522010
From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior
S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder
Journal of Retailing and Consumer Services 21 (2), 98-107, 2014
432014
An Integrative Transformative Service Framework to Improve Engagement in a Social Service Ecosystem: The Case of He Waka Tapu
Maria Hepi, Jeff Foote, Jörg Finsterwalder, Moana-o-Hinerangi, Sue Carswell ...
Journal of Services Marketing 31 (4/5), 423–437, 2017
332017
Conceptual underpinnings for transformative research in a service ecosystems context to resolve social issues–framework foundations and extensions
J Finsterwalder, J Foote, G Nicholas, A Taylor, M Hepi, V Baker, N Dayal
The Service Industries Journal 37 (11-12), 766-782, 2017
242017
Refugee influx: Repercussions and research agenda for service scholars
J Finsterwalder
Journal of Retailing and Consumer Services 37 (July), 177-181, 2017
242017
Psychological safety, contributions and service satisfaction of customers in group service experiences
J Finsterwalder, VG Kuppelwieser
Managing Service Quality: An International Journal, 2011
222011
Segmenting outbound tourists based on their activities: toward experiential consumption spheres in tourism services?
J Finsterwalder, C Laesser
Tourism Review, 2013
212013
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
J Finsterwalder, VG Kuppelwieser
Journal of Service Management, 2020
202020
A 360-degree view of actor engagement in service co-creation
J Finsterwalder
Journal of Retailing and Consumer Services 40, 276-278, 2018
202018
On Shaky Grounds?:-Customer Needs and Service Provision after a Major Disaster in the Light of Maslow's Hierarchies
J Finsterwalder
New Zealand Journal of Applied Business Research 8 (2), 1-28, 2010
182010
Intentionality and transformative services: Wellbeing co-creation and spill-over effects
J Finsterwalder, VG Kuppelwieser
Journal of Retailing and Consumer Services 52, 101922, 2020
162020
Beendigung von Kundenbeziehungen durch den Anbieter
J Finsterwalder
Verkauf, Kundenmanagement, Vertriebssteuerung, E-Commerce, Düsseldorf, CD …, 2002
162002
Dynamics of wellbeing co-creation: a psychological ownership perspective
T Chen, S Dodds, J Finsterwalder, L Witell, L Cheung, M Falter, T Garry, ...
Journal of Service Management, 2020
152020
Developing a film-based service experience blueprinting technique
J Pöppel, J Finsterwalder, RA Laycock
Journal of Business Research 85, 459-466, 2018
152018
Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions
J Finsterwalder, T Yee, A Tombs
Journal of Marketing Management 33 (13-14), 1204-1229, 2017
152017
EQ und DLQ: Emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
J Finsterwalder, T Tomczak
Dienstleistungsmanagement Jahrbuch 2001, 375-403, 2001
122001
The system can't perform the operation now. Try again later.
Articles 1–20