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Anita D. Bhappu
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Cited by
Cited by
Year
Distinguishing between service relationships and encounters.
BA Gutek, AD Bhappu, MA Liao-Troth, B Cherry
Journal of applied Psychology 84 (2), 218, 1999
4951999
When and how do differences matter? An exploration of perceived similarity in teams
ME Zellmer-Bruhn, MM Maloney, AD Bhappu, RB Salvador
Organizational behavior and human decision processes 107 (1), 41-59, 2008
2542008
The Japanese family: An institutional logic for Japanese corporate networks and Japanese management
AD Bhappu
Academy of management review 25 (2), 409-415, 2000
2262000
Features of service relationships and encounters
BA Gutek, B Cherry, AD Bhappu, S Schneider, L Woolf
Work and occupations 27 (3), 319-352, 2000
2022000
Media effects and communication bias in diverse groups
AD Bhappu, TL Griffith, GB Northcraft
Organizational Behavior and Human Decision Processes 70 (3), 199-205, 1997
1621997
Diversity’s harvest: Interactions of diversity sources and communication technology on creative group performance
RC Giambatista, AD Bhappu
Organizational Behavior and Human Decision Processes 111 (2), 116-126, 2010
952010
The role of relational and operational performance in business-to-business customers’ adoption of self-service technology
AD Bhappu, U Schultze
Journal of Service Research 8 (4), 372-385, 2006
822006
At the crossroads of culture and technology: Social influence and information-sharing processes during negotiation
ZI Barsness, AD Bhappu
The handbook of negotiation and culture, 350-373, 2004
412004
You've got agreement: Negotiating via email
N Ebner, AD Bhappu, JG Brown, KK Kovach
Hamline J. Pub. L. & Pol'y 31, 427, 2009
402009
The effects of demographic diversity and virtual work environments on knowledge processing in teams
AD Bhappu, M Zellmer-Bruhn, V Anand
Virtual teams 8, 149-165, 2001
342001
The effects of communication media & conflict on team identification in diverse teams
AD Bhappu, JM Crews
Proceedings of the 38th Annual Hawaii International Conference on System†…, 2005
222005
Incorporating self-serve technology into co-production designs
U Schultze, AD Bhappu
International Journal of e-Collaboration (IJeC) 1 (4), 1-23, 2005
212005
Implementing an organization-sponsored sharing platform to build employee engagement
AD Bhappu, U Schultze
MIS Quarterly Executive 17 (2), 109-120, 2018
152018
Online communication technology and relational development
AD Bhappu, N Ebner, S Kaufman, NA Welsh
DRI Press, 2009
142009
Sharing consumers’ brand storytelling: influence of consumers’ storytelling on brand attitude via emotions and cognitions
JHJ Hong, J Yang, BR Wooldridge, AD Bhappu
Journal of Product & Brand Management 31 (2), 265-278, 2021
72021
Measuring consumer engagement in omnichannel retailing: the mobile in-store experience (MIX) index
CA Lawry, AD Bhappu
Frontiers in Psychology 12, 661503, 2021
62021
The sharing economy ideal: implementing an organization-sponsored sharing platform as a CSR program
AD Bhappu, U Schultze
Internet Research, 2019
62019
Internet-based customer collaboration: Dyadic and community-based modes of co-production
U Schultze, AD Bhappu
Emerging E-Collaboration Concepts and Applications, 166-192, 2007
62007
Using communication technology to enhance knowledge exchange and decision-making in diverse group
RC Giambatista, AD Bhappu
Working paper, 2004
52004
Zone of optimal distinctiveness: Provider Asset personalization and the psychological ownership of shared accommodation
AD Bhappu, S Helm
INFORMS International Conference on Service Science, 73-81, 2018
42018
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Articles 1–20