Brian Spaid
Cited by
Cited by
Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction
PA Dabholkar, BI Spaid
The Service Industries Journal 32 (9), 1415-1432, 2012
The meaning of shopping experiences augmented by mobile internet devices
BI Spaid, DJ Flint
Journal of Marketing Theory and Practice 22 (1), 73-90, 2014
Timeliness, transparency, and trust: A framework for managing online customer complaints
JL Stevens, BI Spaid, M Breazeale, CLE Jones
Business Horizons 61 (3), 375-384, 2018
Tell it like it is: The effects of differing responses to negative online reviews
CL Esmark Jones, JL Stevens, M Breazeale, BI Spaid
Psychology & Marketing 35 (12), 891-901, 2018
Profiting from our past: evoking nostalgia in the retail environment
BI Spaid
The International Review of Retail, Distribution and Consumer Research 23 (4 …, 2013
Exploring the sources of design innovations: Insights from the computer, communications and audio equipment industries
SM Dan, BI Spaid, CH Noble
Research Policy 47 (8), 1495-1504, 2018
Trust and experience in online auctions
TT Ow, BI Spaid, CA Wood, S Ba
Journal of Organizational Computing and Electronic Commerce 28 (4), 294-314, 2018
Exploring consumer collecting behavior: a conceptual model and research agenda
BI Spaid
Journal of Consumer Marketing 35 (6), 653-662, 2018
The upside of showrooming: How online information creates positive spill-over for the brick-and-mortar retailer
BI Spaid, BS O’Neill, TT Ow
Journal of Organizational Computing and Electronic Commerce 29 (4), 294-315, 2019
Consumer collecting identity and behaviors: underlying motivations and impact on life satisfaction
B Spaid, J Matthes
Journal of Consumer Marketing, 2021
Exploring The Consequences Of Shopper-Facing Technologies: Their Effect On Shopper Experiences And Shopping Outcomes
BI Spaid
University of Tennessee-Knoxville, 2014
Website Visit Quality Measurement System
BI Spaid
US Patent US20040139192A1, 2007
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