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Co-authors
Lars WitellLinköping University and Karlstad UniversityVerified email at liu.se- Kenneth B KahnDean and Professor, Strome College of Business at Old Dominion UniversityVerified email at odu.edu
- Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolVerified email at bi.no
- Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughVerified email at lboro.ac.uk
- Elina JaakkolaProfessor of Marketing, Turku School of Economics, University of TurkuVerified email at utu.fi
- Philipp 'Phil' KlausProfessor of Customer Experience Strategy International University of MonacoVerified email at cranfield.ac.uk
- Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeVerified email at business.uq.edu.au
- Margareta FrimanProfessor, SAMOT, CTF, Karlstad universityVerified email at kau.se
- Christian KowalkowskiProfessor of Industrial Marketing, Linköping University; Research Fellow, Hanken School of EconomicsVerified email at liu.se
- Gloria BarczakProfessor Emeritus, Northeastern UniversityVerified email at neu.edu
- Katrien VerleyeCenter for Service Intelligence, Ghent UniversityVerified email at ugent.be
- Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityVerified email at kau.se
- Wafa HammediUniversity of NamurVerified email at unamur.be
- Heiko GebauerEAWAGVerified email at eawag.ch
- Lia PatrícioAssociate Professor, INESC TEC and Faculty of Engineering, University of PortoVerified email at fe.up.pt
- Pietro MicheliProfessor of Business Performance and Innovation, Warwick Business SchoolVerified email at wbs.ac.uk
- Michael BeverlandProfessor of Marketing, University of SussexVerified email at sussex.ac.uk
- Chris VossProfessor of OM, Warwick Business School, Emeritus Professor London Business SchoolVerified email at london.edu
- Nancy V. WünderlichTechnische Universität BerlinVerified email at tu-berlin.de
- Rui SousaProfessor of Operations Management, Catolica Porto Business School, Universidade Católica PortuguesaVerified email at porto.ucp.pt
