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H. Muge Yayla-Kullu
H. Muge Yayla-Kullu
Assoc. Prof. Supply Chain Management, University of Texas at San Antonio
Verified email at utsa.edu
Title
Cited by
Cited by
Year
Serving fraudulent consumers? The impact of return policies on retailer's profitability
MA Ülkü, LC Dailey, HM Yayla-Küllü
Service Science 5 (4), 296-309, 2013
402013
Multi‐product quality competition: Impact of resource constraints
HM Yayla‐Küllü, AK Parlaktürk, JM Swaminathan
Production and Operations Management 22 (3), 603-614, 2013
382013
Impact of national culture on the quality of information delivery in services
A Gnanlet, HM Yayla-Kullu
Service Business 8, 135-169, 2014
322014
Management of product variety in cellular manufacturing systems
MS Akturk, HM Yayla
International Journal of Flexible Manufacturing Systems 17, 93-117, 2005
252005
A critical evaluation of US airlines' service quality performance: Lower costs vs. satisfied customers
HM Yayla-Kullu, P Tansitpong
Journal of Management and Strategy 4 (4), 1, 2013
212013
Impact of national culture on airline operations
HM Yayla-Kullu, P Tansitpong, A Gnanlet, CM McDermott, JF Durgee
Operations Management Research 8, 101-117, 2015
192015
Product Line Flexibility for Agile and Adaptable Operations
HM Yayla‐Küllü, JK Ryan, JM Swaminathan
Production and Operations Management, 2020
172020
Employees’ national culture and service quality: An integrative review
HM Yayla-Küllü, P Tansitpong, A Gnanlet, CM McDermott, JF Durgee
Service Science 7 (1), 11-28, 2015
162015
Segmentation opportunities for a social planner: Impact of limited resources
HM Yayla‐Küllü, AK Parlaktürk, JM Swaminathan
Decision Sciences 42 (1), 275-296, 2011
112011
Impact of workforce flexibility on quality of care: moderating effects of workload and severity of illness
A Gnanlet, L Sharma, C McDermott, M Yayla-Kullu
International Journal of Operations & Production Management 41 (12), 1785-1806, 2021
102021
Reining in onion prices by introducing a vertically differentiated substitute: Models, analysis, and insights
HM Yayla-Küllü, OD Palsule-Desai, S Gavirneni
Manufacturing & Service Operations Management 24 (6), 3283-3305, 2022
72022
Impact of international presence on service supply chain quality
A Gnanlet, HM Yayla-Kullu
International Journal of Supply Chain Management 2 (3), 2013
62013
Capacity investment and product line decisions of a multiproduct leader and a focus strategy entrant
HM Yayla‐Küllü
Decision Sciences 44 (4), 645-678, 2013
62013
The pay equity dilemma women face around the world
HM Yayla-Kullu, L McMurray
Advances in Service Science: Proceedings of the 2018 INFORMS International …, 2019
22019
Allocating capacity among quality differentiated products: Evidence from airline industry
HM Yayla-Kullu, P Tansitpong
Journal of Asia-Pacific Business 12 (2), 94-122, 2011
22011
Impact of workforce flexibility on operating costs: empirical evidence from healthcare
A Gnanlet, C McDermott, M Yayla-Kullu
Journal of Asia-Pacific Business 24 (4), 236-253, 2023
12023
A DEA methodology to evaluate multidimensional quality performance in hospitals
C McDermott, L O’Neill, G Stock, HM Yayla-Kullu
International Journal of Services Sciences 5 (1), 1-18, 2013
12013
A DEA methodology to evaluate multidimensional quality performance in hospitals
C McDermott, L O'Neill, G Stock, HM Yayla-Kullu
Management Science and Economic Review (MSER) 1 (1), 54-69, 2011
12011
Competing with a focus strategy entrant: Implications on product variety and capacity investments
M Yayla-Kullu, JM Swaminathan
Working Paper). Resselaer Polytechnic Institute, Troy, NY, 2010
12010
Product line design under capacity and competition
HM Yayla-Kullu
The University of North Carolina at Chapel Hill, 2009
12009
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Articles 1–20