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Matthew Alexander
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The Role of Customer Engagement Behavior in Value Co-Creation A Service System Perspective
E Jaakkola, M Alexander
Journal of Service Research 17 (3), 247-261, 2014
12462014
Zooming out: actor engagement beyond the dyadic
MJ Alexander, E Jaakkola, LD Hollebeek
Journal of Service Management 29 (3), 333-351, 2018
1682018
“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?
M Alexander, A MacLaren, K O’Gorman, B Taheri
Tourism Management 33 (5), 1245-1255, 2012
1302012
ORGANIC COMMUNITY TOURISM: A COCREATED APPROACH
K Hamilton, M Alexander
Annals of Tourism Research 42, 169-190, 2013
862013
Customer engagement behaviours and value co-creation
M Alexander, E Jaakkola
Customer Engagement: Contemporary Issues and Challenges, 3-20, 2016
732016
Diaspora, authenticity and the imagined past
D Bryce, S Murdy, M Alexander
Annals of Tourism Research 66, 49-60, 2017
662017
Reflecting on changes in operational training in UK hospitality management degree programmes
M Alexander
International Journal of Contemporary Hospitality Management 19 (3), 211-220, 2007
632007
Priority queues: Where social justice and equity collide
M Alexander, A MacLaren, K O’Gorman, C White
Tourism Management 33 (4), 875-884, 2012
572012
Conceptualizing negatively valenced influencing behavior: forms and triggers
J Azer, MJ Alexander
Journal of Service Management 29 (3), 468-490, 2018
552018
Delivering the Past Providing Personalized Ancestral Tourism Experiences
M Alexander, D Bryce, S Murdy
Journal of Travel Research 56 (4), 543-555, 2017
492017
Reassessing the core of hospitality management education: The continuing importance of training restaurants
M Alexander, PA Lynch, R Murray
Journal of Hospitality, Leisure, Sport and Tourism Education 8 (1), 55-69, 2009
492009
What pulls ancestral tourists ‘home’? An analysis of ancestral tourist motivations
S Murdy, M Alexander, D Bryce
Tourism Management 64, 13-19, 2018
472018
Nutritional labelling in restaurants: Whose responsibility is it anyway?
M Alexander, K O'Gorman, K Wood
International Journal of Contemporary Hospitality Management 22 (4), 572-579, 2010
422010
Negative customer engagement behavior: the interplay of intensity and valence in online networks
J Azer, M Alexander
Journal of Marketing Management, 2020
362020
Love motels: oriental phenomenon or emergent sector?
M Alexander, C Chuan Chen, A MacLaren, KD O'Gorman
International Journal of Contemporary Hospitality Management 22 (2), 194-208, 2010
282010
Organizing actor Engagement: A platform perspective
L Blasco-Arcas, M Alexander, D Sörhammar, JM Jonas, S Raithel, T Chen
Journal of Business Research 118, 74-85, 2020
242020
Beyond the dyadic: customer engagement in increasingly networked environments
LD Hollebeek, E Jaakkola, M Alexander
Journal of Service Management 29 (3), 330-332, 2018
242018
A ‘placeful’station? The community role in place making and improving hedonic value at local railway stations
M Alexander, K Hamilton
Transportation Research Part A: Policy and Practice 82, 65-77, 2015
232015
Market shaping dynamics: interplay of actor engagement and institutional work
JA Fehrer, J Conduit, C Plewa, LP Li, E Jaakkola, M Alexander
Journal of Business & Industrial Marketing, 2020
202020
Exploring value co-creation within networks: actor-to-actor service provision within a public transport service system
M Alexander, E Jaakkola
Industrial Marketing and Purchasing Conference, 2011
202011
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