Jerry Fjermestad
Jerry Fjermestad
Professor of Information Management
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Cited by
Cited by
An assessment of group support systems experimental research: methodology and results
J Fjermestad, SR Hiltz
Journal of Management Information Systems 15 (3), 7-149, 1998
Aboveground biomass estimation using Landsat TM data in the Brazilian Amazon
D Lu
International Journal of Remote Sensing 26 (12), 2509-2525, 2005
Group support systems: A descriptive evaluation of case and field studies
SRH Jerry Fjermestad
Journal of Management Information Systems 17 (3), 115-159, 2000
Electronic customer relationship management
J Fjermestad, NC Romano
Business Process Management Journal, 2003
Electronic commerce customer relationship management: A research agenda
NC Romano, J Fjermestad
Information technology and management 4 (2-3), 233-258, 2003
An analysis of communication mode in group support systems research
J Fjermestad
Decision Support Systems 37 (2), 239-263, 2004
The effects of distributed group support and process structuring on software requirements development teams: Results on creativity and quality
R Ocker, SR Hiltz, M Turoff, J Fjermestad
Journal of management information systems 12 (3), 127-153, 1995
Electronic commerce customer relationship management: An assessment of research
NC Romano Jr, J Fjermestad
International Journal of Electronic Commerce 6 (2), 61-113, 2001
An analysis of online customer complaints: implications for web complaint management
Y Cho, I Im, R Hiltz, J Fjermestad
Proceedings of the 35th Annual Hawaii International Conference on System …, 2002
Effects of four modes of group communication on the outcomes of software requirements determination
R Ocker, J Fjermestad, SR Hiltz, K Johnson
Journal of Management Information Systems 15 (1), 99-118, 1998
Collaborative discourse structures in computer mediated group communications
M Turoff, SR Hiltz, M Bieber, J Fjermestad, A Rana
Journal of Computer-Mediated Communication 4 (4), JCMC441, 1999
E‐commerce marketing strategies: an integrated framework and case analysis
E Allen, J Fjermestad
Logistics information management, 2001
The effects of post-purchase evaluation factors on online vs. offline customer complaining behavior: Implications for customer loyalty
Y Cho, I Im, R Hiltz, J Fjermestad
ACR North American Advances, 2002
E‐relationship marketing: changes in traditional marketing as an outcome of electronic customer relationship management
SS Scullin, J Fjermestad, NC Romano
Journal of Enterprise Information Management, 2004
A strategic management framework for IT outsourcing: A review of the literature and the development of a success factors model
J Fjermestad, JA Saitta
Journal of Information Technology Case and Application Research 7 (3), 42-60, 2005
Effectiveness for students: Comparisons of “in-seat” and ALN courses
J Fjermestad, SR Hiltz, Y Zhang
Learning together online: Research on asynchronous learning networks, 39-80, 2005
A descriptive evaluation of group support systems case and field studies
J Fjermestad, SR Hiltz
Journal of Management Information Systems 17 (3), 115-159, 2001
The impact of product category on customer dissatisfaction in cyberspace
Y Cho, I Im, J Fjermestad, SR Hiltz
Business Process Management Journal, 2003
Communication differences in virtual design teams: findings from a multi-method analysis of high and low performing experimental teams
RJ Ocker, J Fjermestad
ACM SIGMIS Database: the DATABASE for Advances in Information Systems 39 (1 …, 2008
A framework for the impact of IT on organizational performance
T Jacks, P Palvia, R Schilhavy, L Wang
Business Process Management Journal 17 (5), 846-870, 2011
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