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Sheryl Kline
Sheryl Kline
Aramark Chaired Professor and Deputy Dean Lerner College of Business and Economics ~ University of
Bestätigte E-Mail-Adresse bei udel.edu - Startseite
Titel
Zitiert von
Zitiert von
Jahr
When east meets west: An exploratory study on Chinese outbound tourists’ travel expectations
XR Li, C Lai, R Harrill, S Kline, L Wang
Tourism management 32 (4), 741-749, 2011
4242011
From satisfaction to delight: a model for the hotel industry
EN Torres, S Kline
International Journal of contemporary hospitality management 18 (4), 290-301, 2006
4092006
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
EN Torres, S Kline
International Journal of Contemporary Hospitality Management 25 (5), 642-659, 2013
3642013
Exploring bed & breakfast websites: A balanced scorecard approach
SF Kline, AM Morrison, AS John
Handbook of Consumer Behavior, Tourism, and the Internet, 253-267, 2013
1192013
The impact of manager training on employee turnover intentions
K Malek, SF Kline, R DiPietro
Journal of Hospitality and Tourism Insights 1 (3), 203-219, 2018
972018
Member perceptions of internal group dynamics and productivity
SA Wheelan, D Murphy, E Tsumura, SF Kline
Small Group Research 29 (3), 371-393, 1998
971998
Identifying best practices, opportunities and barriers in meeting planning for Generation Y
CB Sox, SF Kline, TB Crews
International Journal of Hospitality Management 36, 244-254, 2014
852014
Motivation and satisfaction of lodging employees: An exploratory study of Aruba
RB DiPietro, SF Kline, T Nierop
Journal of Human Resources in Hospitality & Tourism 13 (3), 253-276, 2014
822014
Benchmarking quality management in hotels
D Breiter, SF Kline
Hospitality Review 13 (2), 6, 1995
711995
Does hotel cleanliness correlate with surfaces guests contact?
H Park, SF Kline, J Kim, B Almanza, J Ma
International Journal of Contemporary Hospitality Management 31 (7), 2933-2950, 2019
622019
Wage differentials in the lodging industry: A case study
S Kline, YCJ Hsieh
Journal of Human Resources in Hospitality & Tourism 6 (1), 69-84, 2007
552007
ROI is MIA: why are hoteliers failing to demand the ROI of training?
S Kline, K Harris
International Journal of Contemporary Hospitality Management 20 (1), 45-59, 2008
462008
Virtual and hybrid meetings: A mixed research synthesis of 2002-2012 research
CB Sox, SF Kline, TB Crews, SK Strick, JM Campbell
Journal of Hospitality & Tourism Research 41 (8), 945-984, 2017
422017
Utilitarian value in the Internet: differences between broadband and narrowband users
S Beldona, SF Kline, AM Morrison
Journal of Travel & Tourism Marketing 17 (2-3), 63-77, 2005
422005
Virtual and hybrid meetings for generation X: using the Delphi method to determine best practices, opportunities, and barriers
CB Sox, TB Crews, SF Kline
Journal of Convention & Event Tourism 15 (2), 150-169, 2014
412014
Like it! Learn it! Use it? A field study of hotel training
R Frash Jr, J Antun, S Kline, B Almanza
Cornell Hospitality Quarterly 51 (3), 398-414, 2010
412010
Effectiveness criteria for icons as tourist attractions: A comparative study between the United States and China
L Tang, AM Morrison, XY Lehto, S Kline, PL Pearce
Journal of Travel & Tourism Marketing 26 (3), 284-302, 2009
412009
The moderating effects of job and personal life involvement on the relationship between work–personal life conflict and intention to quit
YC Hsieh, TE Pearson, SF Kline
Journal of Human Resources in Hospitality & Tourism 8 (1), 1-14, 2008
412008
An industry view of experiential learning
D Breiter, S Kline, C Cargill
Floriday International University Hospitalty Review 13 (1), 75-80, 1995
401995
Mitigating social loafing in team-based learning
RE Frash, S Kline, JM Stahura
Journal of teaching in travel & tourism 3 (4), 57-77, 2004
382004
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