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Dr Dahlia El-Manstrly
Dr Dahlia El-Manstrly
Verified email at sheffield.ac.uk - Homepage
Title
Cited by
Cited by
Year
Enhancing customer loyalty: critical switching cost factors
D El-Manstrly
Journal of Service Management, 2016
922016
A critical examination of service loyalty measures
D El-Manstrly, T Harrison
Journal of Marketing Management 29 (15-16), 1834-1861, 2013
732013
Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust
SHW Chuah, D El-Manstrly, ML Tseng, T Ramayah
Journal of Cleaner Production 262, 121348, 2020
722020
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully
Tourism Management 80, 104106, 2020
512020
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
D El-Manstrly, R Paton, C Veloutsou, L Moutinho
Journal of Financial Services Marketing 16 (2), 101-110, 2011
472011
The performativity turn in tourism
S Harwood, D El-Manstrly
312012
Virtual travel community members’ stickiness behaviour: How and when it develops
D El-Manstrly, F Ali, C Steedman
International Journal of Hospitality Management 88, 102535, 2020
212020
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully
Journal of Service Management, 2019
202019
Cross-cultural validation of switching costs: a four-country assessment
DA El-Manstrly
International Marketing Review 31 (4), 413-437, 2014
162014
Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care
TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong
Journal of Service Management, DOI 10.1108/JOSM-04-2020-0095, 2020
142020
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers
A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz
Journal of Service Research 24 (2), 206-225, 2021
122021
The influence of goal attainment and switching costs on customers’ staying intentions
MS Temerak, D El-Manstrly
Journal of Retailing and Consumer Services 51, 51-61, 2019
102019
Severe Service Failures and Online Vindictive Word of Mouth: The Effect of Coping Strategies
D El-Manstrly, F Ali, N Line
International Journal of Hospitality Management, 2021
72021
Customers’ reactions to different organizational tactics in a service termination context
A Nazifi, D El-Manstrly, K Gelbrich
European journal of marketing, 2019
72019
Encouraging male participation in cancer resource centers
D El-Manstrly, MS Rosenbaum
The Service Industries Journal 38 (1-2), 114-126, 2018
72018
A Literature Review of the Conceptualisation of Service Loyalty: Do we really know what Service Loyalty is?
D El-Manstrly
Academy of Marketing, Liverpool, UK, 2011
52011
Examining the interrelationships between the four stages of customer loyalty: A mixed method approach
D El-Manstrly
University of Glasgow, 2010
42010
An empirical examination of the interrelationships between service recovery paradox and its key antecedents and outcomes
D El-Manstrly, G Liu, M Rosenbaum
Marketing Challenges in a Turbulent Business Environment, 245-245, 2016
32016
Shoppers' neural responses to the mere social presence of others: Insights from an enclosed mall
M Rosenbaum, G Ramirez, D El-Manstrly, J Sit
The International Review of Retail Distribution and Consumer Research, 2021
22021
The impact of termination severity on customers' emotional, attitudinal and behavioral reactions
A Nazifi, D El-Manstrly, A Tregear, K Auxtova
Journal of Service Theory and Practice, 2020
22020
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