Follow
Jon Engström
Jon Engström
Stockholm Business School
Verified email at sbs.su.se - Homepage
Title
Cited by
Cited by
Year
Co‐creation and learning in health‐care service development
M Elg, J Engström, L Witell, B Poksinska
Journal of Service Management 23 (3), 328-343, 2012
2992012
A self-determination theory perspective on customer participation in service development
J Engström, M Elg
Journal of Services Marketing, 2015
1302015
Does Lean healthcare improve patient satisfaction? A mixed-method investigation into primary care
BB Poksinska, M Fialkowska-Filipek, J Engström
BMJ Quality & Safety 26 (2), 95-103, 2017
1162017
The antecedents, forms and consequences of patient involvement: a narrative review of the literature
H Snyder, J Engström
International Journal of Nursing Studies 53, 351-378, 2016
1082016
Lean in the supply chain: a literature review
P Ugochukwu, J Engström, J Langstrand
Management and production engineering review 3, 87-96, 2012
942012
Solicited diaries as a means of involving patients in development of healthcare services
M Elg, L Witell, B Poksinska, J Engström, S Mi Dahlgaard‐Park, ...
International Journal of Quality and Service Sciences 3 (2), 128-145, 2011
392011
Co-creation in healthcare service development: A diary-based approach
J Engström
Linköping University Electronic Press, 2012
162012
Patient involvement and service innovation in healthcare
J Engström
Linköping University Electronic Press, 2014
112014
The role of customers in the development of public organizations
J Engström, M Elg, B Poksinska, L Witell, H Snyder
Sustainable Development in Organizations, 93-108, 2015
52015
Value in Lean Healthcare–a critical appraisal from a service perspective
B Poksinska, J Engström
13th International Research Symposium on Service Excellence in Management …, 2013
42013
Patient involvement and service innovation in healthcare.(PhD)
J Engström
Linköping University, Linköping, Sweden, 2014
32014
Listening to the voice of the patient: New insights in health care service development
B Poksinska, L Witell, J Engström, M Elg, H Snyder
Proceedings QMOD Conference on Quality and Service Sciences 2011, 2011
32011
Does Lean healthcare lead to improvement of patient-perceived quality of care?
B Poksinska, M Fialkowska, J Engström
17th QMOD conference on Quality and Service Sciences ICQSS, 2014
22014
Patient involvement in healthcare service development: Who to involve and why
J Engström, H Snyder
The 13th International Research Symposium on Service Excellence in …, 2013
22013
Lead Patients-An Exploratory Investigation Of Lead Users In Healthcare
J Engström, H Snyder
Proceedings of the QUIS13 International Research Symposium on Service …, 2013
22013
Quality Management in Health Care: A Literature Review
J Engström, J Langstrand
22012
Virtual Influencers: Antecedents and Typologizing
J Engström
The SAGE Handbook of Social Media Marketing, 276, 2022
12022
The Antecedents and Consequences of Patient Involvement: A Systematic Review and Thematic Analysis
H Snyder, J Engström
HELIX Conference, Innovative Practices in Work, Organisation and Regional …, 2013
12013
The influence of disease and context on patient participation in healthcare service development
L Witell, J Engström, M Elg, H Snyder
HELIX Conference, Innovative Practices in Work, Organisation and Regional …, 2013
12013
Service design in healthcare: a segmentation-based approach
J Engström, O Norin, S de Gosson de Varennes, A Valtakoski
Journal of Service Management 33 (6), 50-78, 2022
2022
The system can't perform the operation now. Try again later.
Articles 1–20