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Bo Edvardsson
Bo Edvardsson
Professor of Business Administration, CTF Service Research Centre, Karlstad university
Verified email at kau.se
Title
Cited by
Cited by
Year
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39, 327-339, 2011
18752011
Key concepts for new service development
B Edvardsson, J Olsson
Service Industries Journal 16 (2), 140-164, 1996
13681996
Service portraits in service research: a critical review
B Edvardsson, A Gustafsson, I Roos
International journal of service industry management, 2005
12922005
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management, 2010
12212010
New service development: learning from and with customers
J Matthing, B Sandén, B Edvardsson
International Journal of service industry management 15 (5), 479-498, 2004
8952004
Value in use through service experience
S Sandström, B Edvardsson, P Kristensson, P Magnusson
Managing Service Quality: An International Journal 18 (2), 112-126, 2008
7662008
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
7532000
New service development and innovation in the new economy
B Edvardsson, A Gustafsson, B Sandén, MD Johnson
Studenlitteratur, 2000
5432000
Service breakdowns: A study of critical incidents in an airline
B Edvardsson
International Journal of Service Industry Management 3 (4), 0-0, 1992
5201992
Service quality: beyond cognitive assessment
B Edvardsson
Managing Service Quality: An International Journal 15 (2), 127-131, 2005
5162005
Quality of service: Making it really work
B Edvardsson
Managing Service Quality 6 (1), 1996
5081996
Cocreating customer value through hyperreality in the prepurchase service experience
B Edvardsson, B Enquist, R Johnston
Journal of service research 8 (2), 149-161, 2005
4972005
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
4562010
Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
B Edvardsson, I Roos
International Journal of Service Industry Management, 2001
4522001
Quality in new service development: Key concepts and a frame of reference
B Edvardsson
International Journal of Production Economics 52 (1-2), 31-46, 1997
4511997
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
3592016
Service quality improvement
B Edvardsson
Managing service quality: an International Journal 8 (2), 142-149, 1998
3361998
Frequency of negative critical incidents and satisfaction with public transport services. I
M Friman, B Edvardsson, T Gärling
Journal of retailing and consumer services 8 (2), 95-104, 2001
3162001
Drivers of customers' service experiences: a study in the restaurant industry
U Walter, B Edvardsson, Å Öström
Managing Service Quality: An International Journal 20 (3), 236-258, 2010
3092010
Co‐creation in radical service innovation: a systematic analysis of microlevel processes
H Perks, T Gruber, B Edvardsson
Journal of product innovation management 29 (6), 935-951, 2012
3082012
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