Rui Sousa
Rui Sousa
Professor of Operations Management, Catolica Porto Business School, Universidade Católica Portuguesa
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Cited by
Cited by
Metodologia de pesquisa em engenharia de produção e gestão de operações
PA CAUCHICK MIGUEL, A Fleury, CHP Mello, DN Nakano, JB Turrioni, ...
Rio de Janeiro: Elzevir, 2010
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations Management 26 (6), 697-713, 2008
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and Operations Management 10 (4), 383-404, 2001
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing, 2015
The effects of service failures and recovery on customer loyalty in e‐services: An empirical investigation
R Sousa, CA Voss
International Journal of Operations & Production Management, 2009
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices
R Sousa
Journal of operations management 21 (1), 1-18, 2003
Capability antecedents and performance outcomes of servitization: Differences between basic and advanced services
R Sousa, GJC da Silveira
International Journal of Operations & Production Management 37 (4), 444-467, 2017
The impacts of e-service quality on customer behaviour in multi-channel e-services
R Sousa, C Voss
Total Quality Management & Business Excellence 23 (7-8), 789-806, 2012
Framing the servitization transformation process: A model to understand and facilitate the servitization journey
T Baines, AZ Bigdeli, R Sousa, A Schroeder
International Journal of Production Economics 221, 107463, 2020
Paradigms of choice in manufacturing strategy: exploring performance relationships of fit, best practices, and capability‐based approaches
GJC da Silveira, RS Sousa
International Journal of Operations & Production Management, 2010
Challenges at the marketing–operations interface in omni-channel retail environments
THA Bijmolt, M Broekhuis, S De Leeuw, C Hirche, RP Rooderkerk, ...
Journal of Business Research 122, 864-874, 2021
The impact of sales and operations planning practices on manufacturing operational performance
AMT Thomé, RS Sousa, LFRR Scavarda do Carmo
International Journal of Production Research 52 (7), 2108-2121, 2014
O método do estudo de caso na engenharia de produção
PAC Miguel, R Sousa
The relationship between servitization and product customization strategies
R Sousa, GJC da Silveira
International Journal of Operations & Production Management, 2018
Reflections on context in service research
C Voss, H Perks, R Sousa, L Witell, NV Wünderlich
Journal of Service Management 27 (1), 30-36, 2016
Barriers to internal benchmarking initiatives: an empirical investigation
P Amaral, R Sousa
Benchmarking: An International Journal, 2009
Customer heterogeneity in operational e‐service design attributes: an empirical investigation of service quality
R Sousa, ACL Yeung, TCE Cheng
International Journal of Operations & Production Management, 2008
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