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Chris Voss
Chris Voss
Professor of OM, Warwick Business School, Emeritus Professor London Business School
Verified email at london.edu
Title
Cited by
Cited by
Year
Case research in operations management
C Voss
Researching operations management, 176-209, 2010
59482010
Performance measurement in service businesses
L Fitzgerald
16971991
Service research priorities in a rapidly changing context
AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss
Journal of service research 18 (2), 127-159, 2015
16472015
Service design for experience-centric services
LG Zomerdijk, CA Voss
Journal of service research 13 (1), 67-82, 2010
13562010
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
11042002
Development of a technical innovation audit
V Chiesa, P Coughlan, CA Voss
Journal of Product Innovation Management: an international publication of …, 1996
10791996
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations Management 26 (6), 697-713, 2008
10432008
Towards a classification of service processes
R Silvestro, L Fitzgerald, R Johnston, C Voss
International journal of service industry management 3 (3), 0-0, 1992
9191992
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of business research 79, 238-246, 2017
6032017
The impact of supply chain relationship quality on quality performance
B Fynes, C Voss, S De Búrca
International journal of production economics 96 (3), 339-354, 2005
5952005
Alternative paradigms for manufacturing strategy
CA Voss
International Journal of Operations & Production Management, 1995
5831995
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
5692006
Service architecture and modularity
CA Voss, J Hsuan
Decision Sciences 40 (3), 541-569, 2009
4732009
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices
CM Froehle, AV Roth, RB Chase, CA Voss
Journal of Service Research 3 (1), 3-17, 2000
4252000
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
C Voss, AV Roth, RB Chase
Production and operations management 17 (3), 247-266, 2008
4092008
Benchmarking and operational performance: some empirical results
CA Voss, P Åhlström, K Blackmon
International Journal of Operations & Production Management, 1997
3941997
The moderating effect of buyer‐supplier relationships on quality practices and performance
B Fynes, C Voss
International journal of operations & production management, 2002
3682002
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and Operations Management 10 (4), 383-404, 2001
3512001
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing, 2015
3442015
The impact of supply chain relationship dynamics on manufacturing performance
B Fynes, C Voss, S de Búrca
International Journal of Operations & Production Management, 2005
3422005
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