Walter Brenner
Walter Brenner
Unknown affiliation
Verified email at unisg.ch - Homepage
Title
Cited by
Cited by
Year
Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts [1]
H Gebert, M Geib, L Kolbe, W Brenner
Journal of knowledge management, 2003
6592003
Intelligent software agents: foundations and applications
W Brenner, R Zarnekow, H Wittig
Springer Science & Business Media, 2012
5512012
Intelligente Softwareagenten
W Brenner, R Zarnekow, H Wittig
Springer Verlag, 1998
2311998
ITIL as common practice reference model for IT service management: formal assessment and implications for practice
A Hochstein, R Zarnekow, W Brenner
2005 IEEE International Conference on e-Technology, e-Commerce and e-Service …, 2005
2052005
Rejuvenating Customer Management:: How to Make Knowledge For, From and About Customers Work
H Salomann, M Dous, L Kolbe, W Brenner
European Management Journal 23 (4), 392-403, 2005
1942005
The impact of cyber-physical systems on industrial services in manufacturing
MM Herterich, F Uebernickel, W Brenner
Procedia Cirp 30, 323-328, 2015
1732015
Customer knowledge management-improving performance of customer relationship management with knowledge management
A Bueren, R Schierholz, L Kolbe, W Brenner
37th Annual Hawaii International Conference on System Sciences, 2004 …, 2004
1662004
Service oriented IT management: benefit, cost and success factors
A Hochstein, G Tamm, W Brenner
ECIS 2005 Proceedings, 98, 2005
1632005
Improving performance of customer‐processes with knowledge management
A Bueren, R Schierholz, LM Kolbe, W Brenner
Business Process Management Journal, 2005
1622005
Exploring the shadows: IT governance approaches to user-driven innovation
A Györy, A Cleven, F Uebernickel, W Brenner
1552012
Knowledge management capabilities in CRM: Making knowledge for, from and about customers work
M Dous, H Salomann, L Kolbe, W Brenner
Association of Information Systems (AIS), 2005
1272005
Integriertes Informationsmanagement
R Zarnekow, W Brenner, U Pilgram
Integriertes Informationsmanagement: Strategien und Lösungen für das …, 2005
1232005
Characteristics of shared service centers
V Schulz, W Brenner
Transforming Government: People, Process and Policy 4 (3), 210-219, 2010
1202010
Design Thinking: Das Handbuch
F Uebernickel, W Brenner, B Pukall, T Naef, B Schindlholzer
Frankfurter Allgemeine Buch, 2015
1152015
Unternehmensführung und Informationssystem: Der Ansatz des St
H Österle, W Brenner, K Hilbers
Galler Informationssystem-Managements 2, 1991
1081991
Mobilizing customer relationship management
R Schierholz, LM Kolbe, W Brenner
Business Process Management Journal, 2007
1062007
Massive open online courses
J Wulf, I Blohm, JM Leimeister, W Brenner
Business & Information Systems Engineering 6 (2), 111-114, 2014
982014
Unternehmensführung und Informationssystem: Der Ansatz des St. Galler Informationssystem-Managements
H Österle, W Brenner, K Hilbers
Springer-Verlag, 2013
982013
Integrated information management
R Zarnekow, W Brenner, U Pilgram
Integrated Information Management: Applying Successful Industrial Concepts …, 2006
952006
Architecture for customer relationship management approaches in financial services
M Geib, A Reichold, L Kolbe, W Brenner
Proceedings of the 38th Annual Hawaii International Conference on System …, 2005
932005
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