| Refreshing hotel satisfaction studies by reconfiguring customer review data L Zhou, S Ye, PL Pearce, MY Wu International Journal of Hospitality Management 38, 1-10, 2014 | 395 | 2014 |
| Enhancing customer trust in peer-to-peer accommodation: A “soft” strategy via social presence S Ye, T Ying, L Zhou, T Wang International Journal of Hospitality Management 79, 1-10, 2019 | 180 | 2019 |
| Social presence, telepresence and customers’ intention to purchase online peer-to-peer accommodation: A mediating model S Ye, SI Lei, H Shen, H Xiao Journal of Hospitality and Tourism Management 42, 119-129, 2020 | 114 | 2020 |
| Creating memorable experience in rural tourism: A comparison between domestic and outbound tourists S Ye, W Wei, J Wen, T Ying, X Tan Journal of Travel Research 60 (7), 1527-1542, 2021 | 84 | 2021 |
| Engaging customers in value co-creation through mobile instant messaging in the tourism and hospitality industry SI Lei, S Ye, D Wang, R Law Journal of Hospitality & Tourism Research 44 (2), 229-251, 2020 | 83 | 2020 |
| Small accommodation business growth in rural areas: Effects on guest experience and financial performance S Ye, H Xiao, L Zhou International Journal of Hospitality Management 76, 29-38, 2019 | 81 | 2019 |
| Virtual reality in destination marketing: telepresence, social presence, and tourists’ visit intentions T Ying, J Tang, S Ye, X Tan, W Wei Journal of Travel Research 61 (8), 1738-1756, 2022 | 80 | 2022 |
| Estimating willingness to pay air passenger duty N Seetaram, H Song, S Ye, S Page Annals of Tourism Research 72, 85-97, 2018 | 74 | 2018 |
| A comparison between chatbot and human service: customer perception and reuse intention SI Lei, H Shen, S Ye International Journal of Contemporary Hospitality Management 33 (11), 3977-3995, 2021 | 73 | 2021 |
| Commodification and perceived authenticity in commercial homes S Ye, H Xiao, L Zhou Annals of Tourism Research 71, 39-53, 2018 | 72 | 2018 |
| Revisiting residents’ support for tourism development: The role of tolerance X Qin, H Shen, S Ye, L Zhou Journal of Hospitality and Tourism Management 47, 114-123, 2021 | 71 | 2021 |
| Being rational and emotional: An integrated model of residents’ support of ethnic tourism development Y Wang, H Shen, S Ye Journal of Hospitality and Tourism Management 44, 112-121, 2020 | 62 | 2020 |
| Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism S Ye, JS Wu, CJ Zheng Journal of Destination Marketing & Management 12, 64-73, 2019 | 57 | 2019 |
| Traveling with pets: Constraints, negotiation, and learned helplessness T Ying, J Tang, J Wen, S Ye, Y Zhou, FS Li Tourism Management 82, 104183, 2021 | 49 | 2021 |
| Effects of terrorist attacks on tourist flows to France: Is wine tourism a substitute for urban tourism? H Song, F Livat, S Ye Journal of Destination Marketing & Management 14, 100385, 2019 | 45 | 2019 |
| Chinese cigar tourists to Cuba: A motivation-based segmentation T Ying, W Wei, J Wen, L Wang, S Ye Journal of Destination Marketing & Management 10, 112-121, 2018 | 35 | 2018 |
| The effect of tourism taxation on tourists’ budget allocation H Song, N Seetaram, S Ye Journal of destination marketing & management 11, 32-39, 2019 | 33 | 2019 |
| Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter? JS Wu, S Ye, CJ Zheng, R Law International Journal of Contemporary Hospitality Management 33 (10), 3514-3534, 2021 | 22 | 2021 |
| Will tourists take mobile travel advice? Examining the personalization-privacy paradox SSI Lei, ICC Chan, J Tang, S Ye Journal of Hospitality and Tourism Management 50, 288-297, 2022 | 20 | 2022 |
| “I have to watch my back”: Exploring Chinese hotel guests’ generalized distrust and coping behavior T Ying, X Tan, W Wei, Y Zheng, S Ye, M Wu Tourism Management 86, 104355, 2021 | 17 | 2021 |
