| The role of brand communications on front line service employee beliefs, behaviors, and performance TL Baker, A Rapp, T Meyer, R Mullins Journal of the academy of marketing science 42, 642-657, 2014 | 215 | 2014 |
| A selective hypothesis testing perspective on price-quality inference and inference-based choice ML Cronley, SS Posavac, T Meyer, FR Kardes, JJ Kellaris Journal of Consumer Psychology 15 (2), 159-169, 2005 | 189 | 2005 |
| Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias TL Baker, T Meyer, JD Johnson Journal of the Academy of Marketing Science 36, 552-564, 2008 | 158 | 2008 |
| Exploring differences between older and younger consumers in attributions of blame for product harm crises D Laufer, DH Silver, T Meyer Academy of Marketing Science Review 2005, 1, 2005 | 107 | 2005 |
| Cultural impacts on felt and expressed emotions and third party complaint relationships TL Baker, T Meyer, JC Chebat Journal of Business Research 66 (7), 816-822, 2013 | 79 | 2013 |
| Evaluating the nature of hassles and uplifts in the retail shopping context KA Machleit, T Meyer, SA Eroglu Journal of Business Research 58 (5), 655-663, 2005 | 74 | 2005 |
| The role of delight in driving repurchase intentions T Meyer, DC Barnes, SB Friend Journal of Personal Selling & Sales Management 37 (1), 61-71, 2017 | 69 | 2017 |
| Implementing a delight strategy in a restaurant setting: the power of unsolicited recommendations DC Barnes, T Meyer, BR Kinard Cornell Hospitality Quarterly 57 (3), 329-342, 2016 | 53 | 2016 |
| Age‐related reactions to a product harm crisis DH Silvera, T Meyer, D Laufer Journal of Consumer Marketing 29 (4), 302-309, 2012 | 53 | 2012 |
| Retail and service encounters: the inter-cultural tourist experience KB Hartman, T Meyer, LL Scribner Journal of Hospitality Marketing & Management 18 (2-3), 197-215, 2009 | 31 | 2009 |
| Explanation information and source in service recovery initiatives T Baker, T Meyer Journal of Services Marketing 28 (4), 311-318, 2014 | 27 | 2014 |
| Moderating effect of discriminatory attributions on repatronage intentions TL Baker, T Meyer Journal of Retailing and Consumer Services 19 (2), 211-217, 2012 | 22 | 2012 |
| The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure T Meyer, TL Baker Journal of Marketing Theory and Practice 18 (4), 361-376, 2010 | 22 | 2010 |
| Experience-based aspects of shopping attitudes: The roles of norms and loyalty T Meyer Journal of Retailing and Consumer services 15 (4), 324-333, 2008 | 21 | 2008 |
| Culture cushion: inherently positive inter‐cultural tourist experiences KB Hartman, T Meyer, LL Scribner International Journal of Culture, Tourism and Hospitality Research 3 (3 …, 2009 | 20 | 2009 |
| White response to potentially discriminatory actions in a services setting TL Baker, T Meyer Psychology & Marketing 28 (2), 188-204, 2011 | 15 | 2011 |
| Reinventing the customer experience: Technology and the service marketing mix L Lee, T Meyer, JS Smith Service management: The new paradigm in retailing, 143-160, 2011 | 14 | 2011 |
| The intercollegiate ethics bowl: An active learning experience T Meyer Marketing Education Review 22 (3), 215-224, 2012 | 13 | 2012 |
| The impact of aging on consumer attributions of blame for a product harm crisis D Laufer, DH Silvera, T Meyer Advances in consumer research 33, 704, 2006 | 11 | 2006 |
| An examination of culture cushion: antecedents and consequences K B. Hartman, T Meyer, H Hurley International Journal of Culture, Tourism and Hospitality Research 7 (4 …, 2013 | 7 | 2013 |
