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Kurt Matzler
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How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
K Matzler, HH Hinterhuber
Technovation 18 (1), 25-38, 1998
15991998
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis
K Matzler, F Bailom, HH Hinterhuber, B Renzl, J Pichler
Industrial marketing management 33 (4), 271-277, 2004
10602004
Consumer empowerment through internet-based co-creation
J Füller, H Mühlbacher, K Matzler, G Jawecki
Journal of management information systems 26 (3), 71-102, 2009
8622009
Brand community members as a source of innovation
J Füller, K Matzler, M Hoppe
Journal of product innovation management 25 (6), 608-619, 2008
8132008
Who trusts? Personality, trust and knowledge sharing
T Mooradian, B Renzl, K Matzler
Management learning 37 (4), 523-540, 2006
7442006
The Kano model: How to delight your customers
E Sauerwein, F Bailom, K Matzler, HH Hinterhuber
International working seminar on production economics 1 (4), 313-327, 1996
6771996
Antecedents of M&A success: The role of strategic complementarity, cultural fit, and degree and speed of integration
F Bauer, K Matzler
Strategic management journal 35 (2), 269-291, 2014
6352014
How to delight your customers
K Matzler, HH Hinterhuber, F Bailom, E Sauerwein
Journal of Product & Brand Management, 1996
5951996
Personality traits and knowledge sharing
K Matzler, B Renzl, J Müller, S Herting, TA Mooradian
Journal of economic psychology 29 (3), 301-313, 2008
5682008
The factor structure of customer satisfaction: An empirical test of the importance grid and the penalty‐reward‐contrast analysis
K Matzler, E Sauerwein
International journal of service industry management, 2002
5662002
Co-creation in virtual worlds: The design of the user experience
T Kohler, J Fueller, K Matzler, D Stieger, J Füller
MIS quarterly, 773-788, 2011
5552011
Risk aversion and brand loyalty: the mediating role of brand trust and brand affect
K Matzler, S Grabner‐Kräuter, S Bidmon
Journal of product & brand management, 2008
5452008
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
K Matzler, E Sauerwein, K Heischmidt
The Service Industries Journal 23 (2), 112-129, 2003
5362003
The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
R Faullant, K Matzler, J Füller
Managing Service Quality: An International Journal, 2008
5112008
Virtual product experience and customer participation—A chance for customer-centred, really new products
J Füller, K Matzler
Technovation 27 (6-7), 378-387, 2007
4942007
Adapting to the sharing economy
K Matzler, V Veider, W Kathan
Mit, 2015
4502015
Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups
J Füller, K Matzler
Tourism management 29 (1), 116-126, 2008
4162008
Employee satisfaction: does Kano's model apply?
K Matzler, M Fuchs, A Schubert
Total Quality Management & Business Excellence 15 (9-10), 1179-1198, 2004
4162004
Communitition: The tension between competition and collaboration in community‐based design contests
K Hutter, J Hautz, J Füller, J Mueller, K Matzler
Creativity and innovation management 20 (1), 3-21, 2011
4142011
The relationship between interpersonal trust, employee satisfaction, and employee loyalty
K Matzler, B Renzl
Total quality management and business excellence 17 (10), 1261-1271, 2006
4012006
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