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Allard VAN RIEL
Allard VAN RIEL
Full Professor of Marketing, Hasselt University
Verified email at uhasselt.be - Homepage
Title
Cited by
Cited by
Year
Comfort your online customer: quality, trust and loyalty on the internet
D Ribbink, ACR Van Riel, V Liljander, S Streukens
Managing Service Quality: An International Journal 14 (6), 446-456, 2004
16302004
Exploring consumer evaluations of e‐services: a portal site
ACR Van Riel, V Liljander, P Jurriens
International journal of service industry management 12 (4), 359-377, 2001
10312001
Technology readiness and the evaluation and adoption of self-service technologies
V Liljander, F Gillberg, J Gummerus, A Van Riel
Journal of Retailing and Consumer Services 13 (3), 177-191, 2006
7262006
Consumer evaluations of store brands: effects of store image and product attributes
J Semeijn, ACR Van Riel, AB Ambrosini
Journal of retailing and Consumer Services 11 (4), 247-258, 2004
7152004
Customer loyalty to content‐based Web sites: the case of an online health‐care service
J Gummerus, V Liljander, M Pura, A Van Riel
Journal of services Marketing 18 (3), 175-186, 2004
7102004
The impact of storytelling on the consumer brand experience: The case of a firm-originated story
A Lundqvist, V Liljander, J Gummerus, A Van Riel
Journal of brand management 20, 283-297, 2013
5112013
Marketing antecedents of industrial brand equity: An empirical investigation in specialty chemicals
ACR Van Riel, C Pahud de Mortanges, S Streukens
Industrial Marketing Management 34 (8), 841-847, 2005
4332005
Modelling consumer responses to an apparel store brand: Store image as a risk reducer
V Liljander, P Polsa, A Van Riel
Journal of retailing and Consumer Services 16 (4), 281-290, 2009
4312009
E‐services and offline fulfilment: how e‐loyalty is created
J Semeijn, ACR Van Riel, MJH van Birgelen, S Streukens
Managing Service Quality: An International Journal 15 (2), 182-194, 2005
4192005
High‐technology service innovation success: a decision‐making perspective
ACR Van Riel, J Lemmink, H Ouwersloot
Journal of Product Innovation Management 21 (5), 348-359, 2004
3492004
“Don't pretend to be my friend!” When an informal brand communication style backfires on social media
A Gretry, C Horváth, N Belei, ACR van Riel
Journal of Business Research 74, 77-89, 2017
2912017
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
C Delcourt, DD Gremler, ACR Van Riel, M Van Birgelen
Journal of Service Management 24 (1), 5-24, 2013
2702013
Estimating hierarchical constructs using consistent partial least squares: The case of second-order composites of common factors
ACR Van Riel, J Henseler, I Kemény, Z Sasovova
Industrial management & data systems 117 (3), 459-477, 2017
2662017
Consumer evaluations of service brand extensions
ACR Van Riel, J Lemmink, H Ouwersloot
Journal of Service Research 3 (3), 220-231, 2001
2472001
Business model innovation and value-creation: the triadic way
TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ...
Journal of service management 29 (5), 883-906, 2018
2272018
Brand equity and shareholder value
CP De Mortanges, A Van Riel
European management journal 21 (4), 521-527, 2003
2062003
The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases
W Hammedi, T Leclerq, ACR Van Riel
Journal of Service Management 28 (4), 640-661, 2017
1712017
E-service quality expectations: a case study
A Van Riel, J Semeijn, W Janssen
Total Quality Management & Business Excellence 14 (4), 437-450, 2003
1602003
Antecedents and Consequences of Reflexivity in New Product Idea Screening*
W Hammedi, ACR van Riel, Z Sasovova
Journal of Product Innovation Management 28 (5), 662-679, 2011
1592011
Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction
ACR Van Riel, J Semeijn, D Ribbink, Y Bomert‐Peters
Journal of Service Management 23 (2), 144-169, 2012
1382012
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Articles 1–20