| A neurophysiological exploration of the dynamic nature of emotions during the customer experience N Verhulst, I Vermeir, H Slabbinck, B Lariviere, M Mauri, V Russo Journal of Retailing and Consumer Services 57, 102217, 2020 | 59 | 2020 |
| Neuroscience in service research: an overview and discussion of its possibilities N Verhulst, A De Keyser, A Gustafsson, P Shams, Y Van Vaerenbergh Journal of Service Management 30 (5), 621-649, 2019 | 54 | 2019 |
| How COVID-19 could accelerate the adoption of new retail technologies and enhance the (E-) servicescape K Willems, N Verhulst, M Brengman The Future of Service Post-COVID-19 Pandemic, Volume 2: Transformation of …, 2021 | 31 | 2021 |
| Frontline employee expectations on working with physical robots in retailing K Willems, N Verhulst, L De Gauquier, M Brengman Journal of Service Management 34 (3), 467-492, 2023 | 9 | 2023 |
| using neuroscience tools in service research N Verhulst, I Vermeir, H Slabbinck Journal of Services Marketing 35 (2), 248-260, 2021 | 3 | 2021 |
| Boosting service performance by dark chocolate seduction N Verhulst, H Slabbinck, I Vermeir Journal of Services Marketing 33 (5), 576-588, 2019 | 3 | 2019 |
| The Databuzz 2.0–Data literacy education for the metropolitan context L Vermeire, N Verhulst, W Van den Broeck, L Van Audenhove, ... SMIT Policy Brief 65, 2022 | 1 | 2022 |
| A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee N Verhulst, H Slabbinck, I Vermeir, B Larivière La Londe Conference, 2018 | 1 | 2018 |
| A multi-method exploration of affective processes throughout the customer journey N Verhulst Ghent University, 2018 | 1 | 2018 |
| The use of implicit measures in service research: Why, how, when and what is the way forward? N Verhulst, H Slabbinck, K Willems, M Brengman Journal of Services Marketing, 2024 | | 2024 |
| Towards an Affordance-Based Typology of Personal Data Stores A Bourgeus, T Theys, N Verhulst, L Vandercruysse, P Mechant IFIP International Summer School on Privacy and Identity Management, 31-45, 2023 | | 2023 |
| Contextual Integrity in the context of wearables: an experiment A Bourgeus, L Vandercruysse, N Verhulst 5th Annual Symposium on Applications of Contextual Integrity, 2023 | | 2023 |
| Being Served By A Computer Or A Human: Does It Matter? Exploring Emotions Along The Customer Experience Using Neurophysiological Measures B Larivière, N Verhulst, I Vermeir, H Slabbinck, M Mauri, V Russo servsig, 257-257, 2020 | | 2020 |
| Online shoppen en innovatieve winkeltechnologieën in de lift dankzij COVID-19 M Brengman, K Willems, N Verhulst Post Viraal naar het Nieuwe Normaal, 291-300, 2020 | | 2020 |
| Should service robots and frontline employees collaborate in retail-customer interactions? L De Gauquier, M Brengman, K Willems, N Verhulst, HL Cao, ... 27th International Conference on Recent Advances in Retailing and Consumer …, 2020 | | 2020 |
| The sense or nonsense of implicit measures in service research N Verhulst, K Willems, M Brengman, T Desmet, D Rigoni, H Slabbinck La londe International Conference in Services, 26-26, 2020 | | 2020 |
| Neuroscience in service research: an overview and discussion of its possibilities A De Keyser, A Gustafsson, P Shams, Y van Vaerenbergh, N Verhulst | | 2020 |
| Exploring the attitudes of frontline employees towards humanoid service robots in a retailing context L De Gauquier, M Brengman, K Willems, N Verhulst, A De Beir, HL Cao, ... Frontiers in Services, 57-57, 2019 | | 2019 |
| Working with Robots: a Curse or a Blessing? Integrating the Job Demand-Resources Model to understand Frontline Employees’ Attitudes towards Robots L De Gauquier, N Verhulst, M Brengman, K Willems Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits …, 2019 | | 2019 |
| Male or Female Frontline Employees? The Impact of Gender Choice on Customers’ Emotions N Verhulst, H Slabbinck, I Vermeir | | 2019 |
