Dhruv Grewal
Dhruv Grewal
Professor of Marketing & Toyota Chair of Commerce and Electronic Business, Babson College
Verified email at babson.edu - Homepage
Title
Cited by
Cited by
Year
Effects of Price, Brand, and Store Information on Buyers' Product Evaluations
WB Dodds, DG Kent, B Monroe
Journal of Marketing Research, 1991
86531991
Retailing management
M Levy, BA Weitz, D Grewal
Irwin/McGraw-Hill, 2014
4199*2014
Factors influencing the effectiveness of relationship marketing: A meta-analysis
RW Palmatier, RP Dant, D Grewal, KR Evans
Journal of marketing 70 (4), 136-153, 2006
35852006
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
J Baker, A Parasuraman, D Grewal, GB Voss
Journal of marketing 66 (2), 120-141, 2002
32902002
The impact of technology on the quality-value-loyalty chain: a research agenda
A Parasuraman, D Grewal
Journal of the academy of marketing science 28 (1), 168-174, 2000
29732000
The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions,”
D Grewal, K Monroe, ram Krishnan
Journal of Marketing 62 (2), 46-60, 1998
27041998
The influence of store environment on quality inferences and store image
J Baker, D Grewal, A Parasuraman
Journal of the academy of marketing science 22 (4), 328-339, 1994
24831994
The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions
D Grewal, R Krishnan, J Baker, N Borin
Journal of retailing 74 (3), 331-352, 1998
22111998
" An experimental approach to making retail store environmental decisions
J Baker, D Grewal, M Levy
Journal of retailing 68 (4), 445-460, 1992
20131992
Understanding service convenience
LL Berry, K Seiders, D Grewal
Journal of marketing 66 (3), 1-17, 2002
19752002
Marketing research
A Parasuraman, D Grewal, R Krishnan
Cengage Learning, 2006
16112006
Challenges and opportunities in multichannel customer management
SA Neslin, D Grewal, R Leghorn, V Shankar, ML Teerling, JS Thomas, ...
Journal of service research 9 (2), 95-112, 2006
14732006
Assessing the predictive validity of two methods of measuring self-image congruence
MJ Sirgy, D Grewal, TF Mangleburg, J Park, KS Chon, CB Claiborne, ...
Journal of the academy of marketing science 25 (3), 229-241, 1997
13821997
Do satisfied customers buy more? Examining moderating influences in a retailing context
K Seiders, GB Voss, D Grewal, AL Godfrey
Journal of marketing 69 (4), 26-43, 2005
12722005
Customer experience management in retailing: An organizing framework
D Grewal, M Levy, V Kumar
Journal of retailing 85 (1), 1-14, 2009
12402009
Customer experience management in retailing: understanding the buying process
NM Puccinelli, RC Goodstein, D Grewal, R Price, P Raghubir, D Stewart
Journal of retailing 85 (1), 15-30, 2009
12162009
Consumer satisfaction and perceived quality: complementary or divergent constructs?
JB Gotlieb, D Grewal, SW Brown
Journal of applied psychology 79 (6), 875, 1994
12151994
The roles of price, performance, and expectations in determining satisfaction in service exchanges
GB Voss, A Parasuraman, D Grewal
Journal of marketing 62 (4), 46-61, 1998
10941998
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
MM Montoya-Weiss, GB Voss, D Grewal
Journal of the academy of marketing Science 31 (4), 448-458, 2003
10622003
A comparative longitudinal analysis of theoretical perspectives of interorganizational relationship performance
RW Palmatier, RP Dant, D Grewal
Journal of marketing 71 (4), 172-194, 2007
10382007
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