Mattias Elg
Mattias Elg
Professor i Kvalitetsteknik, Linköpings universitet
Verified email at
Cited by
Cited by
Co‐creation and learning in health‐care service development
M Elg, J Engström, L Witell, B Poksinska
Journal of Service Management 23 (3), 328-343, 2012
How does lean work in emergency care? A case study of a lean-inspired intervention at the Astrid Lindgren Children's hospital, Stockholm, Sweden
P Mazzocato, RJ Holden, M Brommels, H Aronsson, U Bäckman, M Elg, ...
BMC health services research 12 (1), 1-13, 2012
The changing role of the health care customer: review, synthesis and research agenda
JR McColl-Kennedy, H Snyder, M Elg, L Witell, A Helkkula, SJ Hogan, ...
Journal of Service Management 28 (1), 2-33, 2017
A self-determination theory perspective on customer participation in service development
J Engström, M Elg
Journal of Services Marketing, 2015
The practice of the balanced scorecard in health care services
B Kollberg, M Elg
International Journal of Productivity and Performance Management 60 (5), 427-445, 2011
Performance measurement to drive improvements in healthcare practice
M Elg, K Palmberg Broryd, B Kollberg
International Journal of Operations & Production Management 33 (11/12), 1623 …, 2013
The role of quality managers in contemporary organisations
M Elg, I Gremyr, A Hellström, L Witell
Total Quality Management & Business Excellence 22 (8), 795-806, 2011
Design and implementation of a performance measurement system in Swedish health care services: a multiple case study of 6 development teams
B Kollberg, M Elg, J Lindmark
Quality Management in Healthcare 14 (2), 95-111, 2005
Non‐human resistance in changes towards lean
J Langstrand, M Elg
Journal of Organizational Change Management, 2012
The process of constructing performance measurement
M Elg
The TQM Magazine 19 (3), 217-228, 2007
Swedish healthcare management practices and quality improvement work: development trends
M Elg, J Stenberg, P Kammerlind, S Tullberg, J Olsson
International journal of health care quality assurance 24 (2), 101-123, 2011
Alternative arguments and directions for studying performance measurement
M Elg, B Kollberg
Total Quality Management 20 (4), 409-421, 2009
Implementing statistical process control: an organizational perspective
M Elg, J Olsson, JJ Dahlgaard
International Journal of Quality & Reliability Management, 2008
Managing ideas for the development of new products
L Nilsson, M Elg, B Bergman
International Journal of Technology Management 24 (5-6), 498-513, 2002
Service action research: review and guidelines
M Elg, I Gremyr, Á Halldorsson, A Wallo
Journal of Services Marketing, 2020
Att lyckas med förbättringsarbete-förbättra, förändra, förnya
M Elg, V Gauthereau, L Witell
Studentlitteratur, 2007
Solicited diaries as a means of involving patients in development of healthcare services
M Elg, L Witell, B Poksinska, J Engström, S Mi Dahlgaard‐Park, ...
International Journal of Quality and Service Sciences 3 (2), 128-145, 2011
Surveying improvement activities in health care on a national level—the Swedish internal collaborative strategy and its challenges
J Olsson, P Kammerlind, J Thor, M Elg
Quality Management in Healthcare 12 (4), 202-216, 2003
Digitalisation and quality management: problems and prospects
M Elg, A Birch-Jensen, I Gremyr, J Martin, U Melin
Production Planning & Control 32 (12), 990-1003, 2021
Public quality–for whom and how? Integrating public core values with quality management
M Elg, E Wihlborg, M Örnerheim
Total Quality Management & Business Excellence 28 (3-4), 379-389, 2017
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