Nicholas Ashill
Nicholas Ashill
Professor of Marketing
Verified email at vuw.ac.nz - Homepage
Title
Cited by
Cited by
Year
The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation
SB Eom, HJ Wen, N Ashill
Decision Sciences Journal of Innovative Education 4 (2), 215-235, 2006
9072006
The role of customer orientation as a moderator of the job demand–burnout–performance relationship: A surface-level trait perspective
E Babakus, U Yavas, NJ Ashill
Journal of retailing 85 (4), 480-492, 2009
3982009
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
M Rod, NJ Ashill, J Shao, J Carruthers
Marketing Intelligence & Planning, 2009
2852009
Service worker burnout and turnover intentions: Roles of person-job fit, servant leadership, and customer orientation
E Babakus, U Yavas, NJ Ashill
Services Marketing Quarterly 32 (1), 17-31, 2010
2392010
On the relationships among brand experience, hedonic emotions, and brand equity
CG Ding, TH Tseng
European Journal of Marketing, 2015
2242015
How does brand innovativeness affect brand loyalty?
R Pappu, PG Quester
European Journal of Marketing, 2016
1852016
The determinants of students’ perceived learning outcomes and satisfaction in university online education: An update
SB Eom, N Ashill
Decision Sciences Journal of Innovative Education 14 (2), 185-215, 2016
1812016
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management …
NJ Ashill, M Rod, J Carruthers
Journal of strategic marketing 16 (5), 437-462, 2008
1782008
Antecedents and outcomes of service recovery performance in a public health‐care environment
NJ Ashill, J Carruthers, J Krisjanous
Journal of Services Marketing, 2005
1452005
Measuring state, effect, and response uncertainty: Theoretical construct development and empirical validation
NJ Ashill, D Jobber
Journal of Management 36 (5), 1278-1308, 2010
1432010
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
P Williams, NJ Ashill, E Naumann, E Jackson
International Journal of Project Management 33 (8), 1836-1850, 2015
1172015
An exploratory study into the impact of components of brand equity and country of origin effects on purchase intention
NJ Ashill, A Sinha
Journal of Asia-Pacific Business 5 (3), 27-43, 2004
1132004
Management commitment to service quality and service recovery performance: a study of frontline employees in public and private hospitals
M Rod, NJ Ashill
International Journal of Pharmaceutical and Healthcare Marketing, 2010
1092010
Burnout processes in non-clinical health service encounters
NJ Ashill, M Rod
Journal of Business Research 64 (10), 1116-1127, 2011
1062011
Symptoms of burnout and service recovery performance: The influence of job resourcefulness
M Rod, NJ Ashill
Managing service quality: An international journal, 2009
952009
Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
NJ Ashill, M Rod, P Thirkell, J Carruthers
Journal of Services Marketing, 2009
942009
E‐healthcare: an analysis of key themes in research
A Mukherjee, J McGinnis
International Journal of Pharmaceutical and Healthcare Marketing, 2007
942007
The effect of management commitment to service quality on frontline employees' affective and performance outcomes: An empirical investigation of the New Zealand public …
NJ Ashill, J Carruthers, J Krisjanous
International Journal of Nonprofit and Voluntary Sector Marketing 11 (4 …, 2006
912006
Store image influences in consumers’ perceptions of store brands: the moderating role of value consciousness
E Delgado-Ballester, M Hernandez-Espallardo, A Rodriguez-Orejuela
European Journal of Marketing, 2014
902014
A contingency model of marketing information
M Wright, N Ashill
European Journal of Marketing, 1998
891998
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Articles 1–20