| A facility reliability problem: Formulation, properties, and algorithm M Lim, MS Daskin, A Bassamboo, S Chopra Naval Research Logistics (NRL) 57 (1), 58-70, 2010 | 234 | 2010 |
| Design and control of a large call center: Asymptotic analysis of an LP-based method A Bassamboo, JM Harrison, A Zeevi Operations Research 54 (3), 419-435, 2006 | 206 | 2006 |
| “We will be right with you”: Managing customer expectations with vague promises and cheap talk G Allon, A Bassamboo, I Gurvich Operations research 59 (6), 1382-1394, 2011 | 188 | 2011 |
| How do delay announcements shape customer behavior? An empirical study Q Yu, G Allon, A Bassamboo Management Science 63 (1), 1-20, 2017 | 156 | 2017 |
| Facility location decisions with random disruptions and imperfect estimation MK Lim, A Bassamboo, S Chopra, MS Daskin Manufacturing & Service Operations Management 15 (2), 239-249, 2013 | 155 | 2013 |
| Portfolio credit risk with extremal dependence: Asymptotic analysis and efficient simulation A Bassamboo, S Juneja, A Zeevi Operations Research 56 (3), 593-606, 2008 | 144 | 2008 |
| Learning from inventory availability information: Evidence from field experiments on Amazon R Cui, DJ Zhang, A Bassamboo Management Science 65 (3), 1216-1235, 2019 | 136 | 2019 |
| Information sharing in supply chains: An empirical and theoretical valuation R Cui, G Allon, A Bassamboo, JA Van Mieghem Management Science 61 (11), 2803-2824, 2015 | 133 | 2015 |
| Capacity sizing under parameter uncertainty: Safety staffing principles revisited A Bassamboo, RS Randhawa, A Zeevi Management Science 56 (10), 1668-1686, 2010 | 130 | 2010 |
| Bounded rationality in service systems T Huang, G Allon, A Bassamboo Manufacturing & Service Operations Management 15 (2), 263-279, 2013 | 127 | 2013 |
| Optimal flexibility configurations in newsvendor networks: Going beyond chaining and pairing A Bassamboo, RS Randhawa, JA Van Mieghem Management Science 56 (8), 1285-1303, 2010 | 123 | 2010 |
| Large-scale service marketplaces: The role of the moderating firm G Allon, A Bassamboo, EB Cil Management Science 58 (10), 1854-1872, 2012 | 117 | 2012 |
| Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits A Bassamboo, JM Harrison, A Zeevi Queueing Systems 51, 249-285, 2005 | 108 | 2005 |
| On the accuracy of fluid models for capacity sizing in queueing systems with impatient customers A Bassamboo, RS Randhawa Operations research 58 (5), 1398-1413, 2010 | 98 | 2010 |
| Buying from the babbling retailer? The impact of availability information on customer behavior G Allon, A Bassamboo Management Science 57 (4), 713-726, 2011 | 96 | 2011 |
| On a data-driven method for staffing large call centers A Bassamboo, A Zeevi Operations Research 57 (3), 714-726, 2009 | 93 | 2009 |
| A little flexibility is all you need: on the asymptotic value of flexible capacity in parallel queuing systems A Bassamboo, RS Randhawa, JAV Mieghem Operations Research 60 (6), 1423-1435, 2012 | 80 | 2012 |
| The impact of delaying the delay announcements G Allon, A Bassamboo Operations research 59 (5), 1198-1210, 2011 | 68 | 2011 |
| Scheduling homogeneous impatient customers A Bassamboo, RS Randhawa Management Science 62 (7), 2129-2147, 2016 | 64 | 2016 |
| Does the past predict the future? The case of delay announcements in service systems R Ibrahim, M Armony, A Bassamboo Management Science 63 (6), 1762-1780, 2017 | 63 | 2017 |
