| A review of twenty years of SERVQUAL research R Ladhari International journal of quality and service sciences 1 (2), 172-198, 2009 | 1481 | 2009 |
| eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions R Ladhari, M Michaud International Journal of Hospitality Management 46, 36-45, 2015 | 884 | 2015 |
| Alternative measures of service quality: a review R Ladhari Managing Service Quality: An International Journal 18 (1), 65-86, 2008 | 844 | 2008 |
| Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry R Ladhari Managing Service Quality: An International Journal 19 (3), 308-331, 2009 | 795 | 2009 |
| Developing e-service quality scales: A literature review R Ladhari Journal of retailing and consumer services 17 (6), 464-477, 2010 | 639 | 2010 |
| Determinants of dining satisfaction and post-dining behavioral intentions R Ladhari, I Brun, M Morales International Journal of Hospitality Management 27 (4), 563-573, 2008 | 638 | 2008 |
| The effect of consumption emotions on satisfaction and word‐of‐mouth communications R Ladhari Psychology & Marketing 24 (12), 1085-1108, 2007 | 545 | 2007 |
| YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise R Ladhari, E Massa, H Skandrani Journal of Retailing and Consumer Services 54, 102027, 2020 | 417 | 2020 |
| Bank service quality: comparing Canadian and Tunisian customer perceptions R Ladhari, I Ladhari, M Morales International Journal of Bank Marketing 29 (3), 224-246, 2011 | 371 | 2011 |
| Destination personality and destination image N Souiden, R Ladhari, NE Chiadmi Journal of Hospitality and Tourism Management 32, 54-70, 2017 | 321 | 2017 |
| The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions R Ladhari, N Souiden, B Dufour Journal of Retailing and Consumer Services 34, 10-18, 2017 | 321 | 2017 |
| Generation Y and online fashion shopping: Orientations and profiles R Ladhari, J Gonthier, M Lajante Journal of retailing and Consumer Services 48, 113-121, 2019 | 293 | 2019 |
| Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image R Ladhari, N Souiden, I Ladhari Journal of financial Services marketing 16, 111-124, 2011 | 251 | 2011 |
| Culture and personal values: How they influence perceived service quality R Ladhari, F Pons, G Bressolles, M Zins Journal of Business Research 64 (9), 951-957, 2011 | 212 | 2011 |
| 10 years of service quality measurement: reviewing the use of the SERVQUAL instrument S Nyeck, M Morales, R Ladhari, F Pons Journal of Economics, Finance and Administrative Science 7 (13), 101-107, 2002 | 199 | 2002 |
| Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers E Toufaily, N Souiden, R Ladhari Journal of Retailing and Consumer Services 20 (6), 538-548, 2013 | 181 | 2013 |
| Building loyalty with online financial services customers: Is there a gender difference? R Ladhari, A Leclerc Journal of Retailing and Consumer Services 20 (6), 560-569, 2013 | 167 | 2013 |
| Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism W Chaouali, N Souiden, R Ladhari Journal of Retailing and Consumer Services 35, 57-67, 2017 | 162 | 2017 |
| Perceived service quality, perceived value and recommendation: A study among Canadian public library users R Ladhari, M Morales Library Management 29 (4/5), 352-366, 2008 | 150 | 2008 |
| New trends in retailing and services N Souiden, R Ladhari, NE Chiadmi Journal of Retailing and Consumer Services 50, 286-288, 2019 | 124 | 2019 |
Nizar SouidenProfessor of Marketing, Laval UniversityVerified email at mrk.ulaval.ca
