Alexis Allen
Alexis Allen
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
TJ Bacile, JS Wolter, AM Allen, P Xu
Journal of Interactive Marketing 44, 60-81, 2018
One firm’s loss is another’s gain: capitalizing on other firms’ service failures
AM Allen, MK Brady, SG Robinson, CM Voorhees
Journal of the Academy of Marketing Science 43 (5), 648-662, 2015
How deviations from performance norms impact charitable donations
AM Allen, M Eilert, J Peloza
Journal of Marketing Research 55 (2), 277-290, 2018
How online trust evolves over time: The role of social perception
C Ye, CF Hofacker, J Peloza, A Allen
Psychology & Marketing 37 (11), 1539-1553, 2020
Someone to watch over me: The integration of privacy and corporate social responsibility
AM Allen, J Peloza
Business Horizons 58 (6), 635-642, 2015
Whom to hire and how to coach them: a longitudinal analysis of newly hired salesperson performance
W Bolander, CB Satornino, AM Allen, B Hochstein, R Dugan
Journal of Personal Selling & Sales Management 40 (2), 78-94, 2020
Managing post-purchase moments of truth: Leveraging customer feedback to increase loyalty
C Voorhees, P Fombelle, A Allen, SA Bone, J Aach
Marketing Science Institute Reports 14, 14-115, 2014
Information Form and Level-of-Analysis as Moderators of the Influence of Information Diagnosticity on Consumer Choice Confidence and Purchase Readiness
D Andrews, AM Allen
Academy of Marketing Studies Journal 20 (2), 42, 2016
Can corporate social responsibility deter consumer dysfunctional behavior?
AM Allen, T Green, MK Brady, J Peloza
Journal of Consumer Marketing, 2020
The influence of retailer size on consumer responses to social responsibility initiatives
T Green, AM Allen, J Peloza
Journal of Consumer Behaviour 17 (4), 439-446, 2018
Enter the Badvocate: A Unique Consumer Role Emerging Within Social Media Complaint and Recovery Episodes
TJ Bacile, A Allen, CF Hofacker
The Case for Adopting Blockmodeling in Human Resource Management Research: Examples in Analyzing Social Networks and HRM Systems
C Satornino, P Doreian, A Allen
Research in Personnel and Human Resources Management 35, 2017
C2B: Motivating consumer-to-business transactions through environmental appeals
JI Norris, AM Allen, J Peloza
Journal of the Association for Consumer Research 5 (1), 56-69, 2020
Get over it: How goodwill overcomes the negative effects of corporate and service failures
A Allen
The Florida State University, 2014
How embarrassing for you (and me): The nature of vicarious embarrassment
A Ziegler, J Peloza, A Allen, L Hopkins
ACR North American Advances, 2015
The nature of vicarious embarrassment
AH Ziegler, AM Allen, J Peloza, JI Norris
Journal of Business Research 153, 355-364, 2022
Understanding the Performance Effects of “Dark” Salesperson Traits: Machiavellianism, Narcissism, and Psychopathy
CB Satornino, A Allen, H Shi, W Bolander
Journal of Marketing, 00222429221113254, 2022
Customer-to-Customer Interactional Justice: A New Challenge for Service Recovery via Social Media
TJ Bacile, JS Wolter, AM Allen, P Xu, TL Mariano
Academy of Marketing Science Annual Conference, 539-548, 2018
Cinthia B. Satornino, Patrick Doreian and
AM Allen
Research in Personnel and Human Resources Management, 215, 2017
A New Perspective on Value Creation and Marketing’s Dominant Logic: An Abstract
CB Satornino, J Peloza, A Allen, R Perren
Academy of Marketing Science Annual Conference, 493-494, 2017
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