Line Lervik-Olsen
Line Lervik-Olsen
Verified email at
Cited by
Cited by
The Evolution and Future of National Customer Satisfaction Index Models
J Johnson, M.D., Gustafsson, A., Andreassen, T. W., Lervik, L. and Cha
Journal of Economic Psychology 22 (2), 217-245, 2001
Service equity, satisfaction, and loyalty: from transaction-specific to cumulative evaluations
LL Olsen, MD Johnson
Journal of Service Research 5 (3), 184-195, 2003
Linking service design to value creation and service research
TW Andreassen, P Kristensson, L Lervik-Olsen, A Parasuraman, ...
Journal of Service Management 27 (1), 21-29, 2016
Business model innovation and value-creation: the triadic way
TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ...
Journal of Service Management, 2018
Perceived relative attractiveness today and tomorrow as predictors of future repurchase intention
TW Andreassen, L Lervik
Journal of Service Research 2 (2), 164-172, 1999
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ...
Journal of Business Research 79, 247-259, 2017
The use of electrodermal activity (EDA) measurement to understand consumer emotions–A literature review and a call for action
D Caruelle, A Gustafsson, P Shams, L Lervik-Olsen
Journal of Business Research 104, 146-160, 2019
The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness
TW Andreassen, LL Olsen
Managing Service Quality: An International Journal 18 (4), 309-328, 2008
Turning customer satisfaction measurements into action
L Lervik Olsen, L Witell, A Gustafsson
Journal of Service Management 25 (4), 556-571, 2014
Exploring dualities of service innovation: implications for service research
L Witell, L Anderson, RJ Brodie, M Colurcio, B Edvardsson, P Kristensson, ...
Journal of Services Marketing 29 (6/7), 436-441, 2015
Joy and disappointment in the hotel experience: managing relationship segments
MD Johnson, L Lervik Olsen, T Wallin Andreassen
Managing Service Quality: An International Journal 19 (1), 4-30, 2009
Trend spotting and service innovation
TW Andreassen, L Lervik-Olsen, G Calabretta
Journal of Service Theory and Practice 25 (1), 10-30, 2015
Service og innovasjon
TW Andreassen, L Lervik-Olsen
Fagbokforl., 2016
What drives the intention to complain?
L Lervik-Olsen, TW Andreassen, S Streukens
Journal of Service Theory and Practice 26 (4), 406-429, 2016
Modeling Equity, Satisfaction and Loyalty
LL Olsen
Customer inconvenience and price compensation: A multiperiod approach to labor-automation trade-offs in services
TW Andreassen, RD van Oest, L Lervik-Olsen
Journal of Service Research 21 (2), 173-183, 2018
A customer-centric five actor model for sustainability and service innovation
ACR van Riel, TW Andreassen, L Lervik-Olsen, L Zhang, S Mithas, ...
Journal of Business Research 136, 389-401, 2021
Behavioral disinhibition can foster intentions to healthy lifestyle change by overcoming commitment to past behavior
BM Fennis, TW Andreassen, L Lervik-Olsen
PloS one 10 (11), e0142489, 2015
Trend spotting: nøkkelen til innovasjonssuksess
TW Andreassen, G Calabretta, LL Olsen
Magma: tidsskrift for oekonomi og ledelse 2012 (3), 42-50, 2012
Innovasjonsevne i norske bedrifter: norsk innovasjonsindeks
L Lervik-Olsen, S Kurtmollaiev, TW Andreassen
Magma, 2016
The system can't perform the operation now. Try again later.
Articles 1–20