| The Evolution and Future of National Customer Satisfaction Index Models J Johnson, M.D., Gustafsson, A., Andreassen, T. W., Lervik, L. and Cha Journal of Economic Psychology 22 (2), 217-245, 2001 | 1950 | 2001 |
| Service equity, satisfaction, and loyalty: from transaction-specific to cumulative evaluations LL Olsen, MD Johnson Journal of Service Research 5 (3), 184-195, 2003 | 856 | 2003 |
| Linking service design to value creation and service research TW Andreassen, P Kristensson, L Lervik-Olsen, A Parasuraman, ... Journal of Service Management 27 (1), 21-29, 2016 | 250 | 2016 |
| Business model innovation and value-creation: the triadic way TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ... Journal of service management 29 (5), 883-906, 2018 | 229 | 2018 |
| The use of electrodermal activity (EDA) measurement to understand consumer emotions–A literature review and a call for action D Caruelle, A Gustafsson, P Shams, L Lervik-Olsen Journal of Business Research 104, 146-160, 2019 | 149 | 2019 |
| Perceived relative attractiveness today and tomorrow as predictors of future repurchase intention TW Andreassen, L Lervik Journal of Service Research 2 (2), 164-172, 1999 | 141 | 1999 |
| How do you feel today? Managing patient emotions during health care experiences to enhance well-being JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ... Journal of business research 79, 247-259, 2017 | 134 | 2017 |
| The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness TW Andreassen, LL Olsen Managing Service Quality: An International Journal 18 (4), 309-328, 2008 | 95 | 2008 |
| Turning customer satisfaction measurements into action L Lervik Olsen, L Witell, A Gustafsson Journal of Service Management 25 (4), 556-571, 2014 | 90 | 2014 |
| Exploring dualities of service innovation: implications for service research L Witell, L Anderson, RJ Brodie, M Colurcio, B Edvardsson, P Kristensson, ... Journal of Services Marketing 29 (6/7), 436-441, 2015 | 67 | 2015 |
| Trend spotting and service innovation TW Andreassen, L Lervik-Olsen, G Calabretta Journal of Service Theory and Practice 25 (1), 10-30, 2015 | 57 | 2015 |
| Joy and disappointment in the hotel experience: managing relationship segments MD Johnson, L Lervik Olsen, T Wallin Andreassen Managing Service Quality: An International Journal 19 (1), 4-30, 2009 | 56 | 2009 |
| A customer-centric five actor model for sustainability and service innovation ACR van Riel, TW Andreassen, L Lervik-Olsen, L Zhang, S Mithas, ... Journal of Business Research 136, 389-401, 2021 | 41 | 2021 |
| Service og innovasjon TW Andreassen, LL Olsen Fagbokforl., 2015 | 39 | 2015 |
| What drives the intention to complain? L Lervik-Olsen, TW Andreassen, S Streukens Journal of Service Theory and Practice 26 (4), 406-429, 2016 | 32 | 2016 |
| Customer inconvenience and price compensation: A multiperiod approach to labor-automation trade-offs in services TW Andreassen, RD van Oest, L Lervik-Olsen Journal of Service Research 21 (2), 173-183, 2018 | 25 | 2018 |
| Affective computing in marketing: practical implications and research opportunities afforded by emotionally intelligent machines D Caruelle, P Shams, A Gustafsson, L Lervik-Olsen Marketing Letters 33 (1), 163-169, 2022 | 22 | 2022 |
| Behavioral disinhibition can foster intentions to healthy lifestyle change by overcoming commitment to past behavior BM Fennis, TW Andreassen, L Lervik-Olsen PloS one 10 (11), e0142489, 2015 | 18 | 2015 |
| When Is customer satisfaction ‘locked’? A longitudinal analysis of satisfaction stickiness L Lervik-Olsen, R van Oest, PC Verhoef BI Norwegian Business School, 2015 | 17 | 2015 |
| Modeling Equity, Satisfaction and Loyalty LL Olsen | 17 | 2002 |
