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Amin Nazifi
Amin Nazifi
Associate Professor of Marketing, University of Birmingham
Verified email at bham.ac.uk
Title
Cited by
Cited by
Year
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers
A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz
Journal of Service Research 24 (2), 206-225, 2021
122021
Tourism recovery strategies during major crises: the role of proactivity
A Raki, D Nayer, A Nazifi, M Alexander, S Seyfi
Annals of Tourism Research, 2021
122021
Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems
V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ...
Journal of Business Research 116 (August), 401-411, 2020
112020
A Bit (coin) of happiness after a failure: an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool
A Nazifi, S Murdy, B Marder, J Gäthke, B Shabani
Journal of Business Research 124 (January), 494-505, 2021
92021
Customers’ reactions to different organizational tactics in a service termination context
A Nazifi, D El-Manstrly, K Gelbrich
European Journal of Marketing 54 (1), 26-48, 2019
72019
The impact of termination severity on customers' emotional, attitudinal, and behavioral reactions
A Nazifi, D El-Manstrly, A Tregear, K Auxtova
Journal of Service Theory and Practice 31 (1), 65-81, 2020
12020
UNESCO's world heritage sites: the interplay between international and local branding for the Gonbad-e Qābus brick tower, Iran
B Shabani, H Tucker, A Nazifi
Cultural and Heritage Tourism in the Middle East and North Africa …, 2020
12020
Gamification and its role in service recovery
A Nazifi, H Roschk, A Wilson
Frontiers in Service 2020, 2020
12020
Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions
A Nazifi, H Roschk, F Villarroel Ordenes, B Marder
Journal of Travel Research, 2, 2021
2021
Transformative sharing services at the base of the pyramid segment
D Nayer, A Nazifi, A Wilson
2021 Frontiers in Service Conference, 2021
2021
A Bit (coin) of happiness after a failure
A Nazifi, S Murdy, B Marder, J Gäthke, B Shabani
2020
12 UNESCO’s World Heritage Sites
B Shabani, H Tucker, A Nazifi
Cultural and Heritage Tourism in the Middle East and North Africa …, 2020
2020
Monetary compensation 2.0: investigating the efficacy of crypto compensation
A Nazifi, J Gäthke, S Murdy
The 7th International Conference on Serviceology, 2019
2019
Customers' reactions to intentional service failures
A Nazifi, D El-Manstrly, K Gelbrich
16th International Research Symposium on Advancing Service Research and …, 2019
2019
Proactivity and compensation effectiveness in managing overbooking: an empirical examination
A Nazifi, K Gelbrich, D El-Manstrly
Frontiers in Service 2018, 2018
2018
A comprehensive classification of services failures based on intentionality and duration of failures
A Nazifi, D El-Manstrly
10th SERVSIG Conference, 2018
2018
Service Recovery in an Intentional Service Failure Context
A Nazifi, D El-Manstrly, K Gelbrich
2018
Customers’ Attitudinal, Emotional and Behavioural Responses to Firm-Initiated Service Termination: An Abstract
A Nazifi, D El-Manstrly
Academy of Marketing Science Annual Conference, 567-567, 2017
2017
Time to love you and leave you: The effectiveness of different types of compensation in a service termination context
A Nazifi, D El-Manstrly
26th Annual Frontiers in Service Conference, 2017
2017
Drivers of perceived justice in a service termination context
A Nazifi, D El-Manstrly
EMAC 2016, 2016
2016
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Articles 1–20