| An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study M Rod, NJ Ashill, J Shao, J Carruthers Marketing Intelligence & Planning 27 (1), 103-126, 2009 | 373 | 2009 |
| The market potential of grape waste alternatives K Dwyer, F Hosseinian, M Rod Journal of Food Research 3 (2), 91-106, 2014 | 306 | 2014 |
| The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management … NJ Ashill, M Rod, J Carruthers Journal of strategic marketing 16 (5), 437-462, 2008 | 222 | 2008 |
| Burnout processes in non-clinical health service encounters NJ Ashill, M Rod Journal of Business Research 64 (10), 1116-1127, 2011 | 150 | 2011 |
| Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees NJ Ashill, M Rod, P Thirkell, J Carruthers Journal of services marketing 23 (5), 338-350, 2009 | 140 | 2009 |
| Management commitment to service quality and service recovery performance: A study of frontline employees in public and private hospitals M Rod, NJ Ashill International Journal of Pharmaceutical and Healthcare Marketing 4 (1), 84-103, 2010 | 129 | 2010 |
| Symptoms of burnout and service recovery performance: The influence of job resourcefulness M Rod, NJ Ashill Managing Service Quality: An International Journal 19 (1), 60-84, 2009 | 120 | 2009 |
| The impact of call centre stressors on inbound and outbound call‐centre agent burnout M Rod, NJ Ashill Managing Service Quality: An International Journal 23 (3), 245-264, 2013 | 104 | 2013 |
| Ethnic identity, consumer ethnocentrism, and purchase intentions among bi-cultural ethnic consumers:“Divided loyalties” or “dual allegiance”? A El Banna, N Papadopoulos, SA Murphy, M Rod, JI Rojas-Méndez Journal of Business Research 82, 310-319, 2018 | 98 | 2018 |
| Social media capability in B2B marketing: toward a definition and a research model Y Wang, M Rod, S Ji, Q Deng Journal of Business & Industrial Marketing 32 (8), 1125-1135, 2017 | 86 | 2017 |
| Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions M Rod, NJ Ashill, T Gibbs Journal of Retailing and Consumer Services 30, 212-221, 2016 | 83 | 2016 |
| Pre-and post-ischemic administration of dizocilpine (MK-801) reduces cerebral necrosis in the rat MR Rod, RN Auer Canadian journal of neurological sciences 16 (3), 340-344, 1989 | 81 | 1989 |
| The relationship of structural ischemic brain damage to neurobehavioural deficit: the effect of postischemic MK-801. MR Rod, IQ Whishaw, RN Auer Canadian Journal of Psychology/Revue canadienne de psychologie 44 (2), 196, 1990 | 73 | 1990 |
| The effect of customer orientation on frontline employees job outcomes in a new public management context M Rod, NJ Ashill Marketing Intelligence & Planning 28 (5), 600-624, 2010 | 71 | 2010 |
| Understanding attitude and behavior of Canadian consumers toward organic wine JI Rojas-Méndez, M Le Nestour, M Rod Journal of Food Products Marketing 21 (4), 375-396, 2015 | 69 | 2015 |
| The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise M Rod, NJ Ashill, J Carruthers Journal of Retailing and Consumer Services 15 (1), 22-31, 2008 | 67 | 2008 |
| Combination therapy with nimodipine and dizocilpine in a rat model of transient forebrain ischemia. MR Rod, RN Auer Stroke 23 (5), 725-732, 1992 | 57 | 1992 |
| Behavioral deficits revealed by multiple tests in rats with ischemie damage limited to half of the CA1 sector of the hippocampus IQ Whishaw, MR Rod, NR Auer Brain Research Bulletin 34 (3), 283-289, 1994 | 53 | 1994 |
| The informative and persuasive components of pharmaceutical promotion: An argument for why the two can coexist M Rod, S Saunders International Journal of Advertising 28 (2), 313-349, 2009 | 48 | 2009 |
| Institutional and resource configurations associated with different SME foreign market entry modes V Lindsay, M Rod, N Ashill Industrial Marketing Management 66, 130-144, 2017 | 47 | 2017 |
Nicholas AshillProfessor of MarketingVerified email at vuw.ac.nz
