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Sriram Dasu
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Human issues in service design
LS Cook, DE Bowen, RB Chase, S Dasu, DM Stewart, DA Tansik
Journal of operations management 20 (2), 159-174, 2002
4392002
Want to perfect your company's service? Use behavioral science.
RB Chase, S Dasu
Harvard business review 79 (6), 78-84, 147, 2001
4152001
Batching and scheduling jobs on batch and discrete processors
JH Ahmadi, RH Ahmadi, S Dasu, CS Tang
Operations research 40 (4), 750-763, 1992
3131992
Dynamic pricing when consumers are strategic: Analysis of posted and contingent pricing schemes
S Dasu, C Tong
European Journal of Operational Research 204 (3), 662-671, 2010
2112010
Ordering policies in an environment of stochastic yields and substitutable demands
GR Bitran, S Dasu
Operations Research 40 (5), 999-1017, 1992
1891992
Optimal operating policies in the presence of exchange rate variability
S Dasu, L Li
Management Science 43 (5), 705-722, 1997
1741997
Two-stage production planning in a dynamic environment
SC Graves, HC Meal, S Dasu, Y Qui
Multi-stage production planning and inventory control, 9-43, 1986
1661986
A review of open queueing network models of manufacturing systems
GR Bitran, S Dasu
Queueing systems 12, 95-133, 1992
1431992
Assessing the performance of surgical teams
LS Leach, RC Myrtle, FA Weaver, S Dasu
Health care management review 34 (1), 29-41, 2009
1002009
Designing the soft side of customer service
S Dasu, RB Chase
MIT Sloan Management Review, 2010
852010
The customer service solution: Managing emotions, trust, and control to win your customer's business
S Dasu, RB Chase
(No Title), 2013
612013
Optimizing an international network of partially owned plants under conditions of trade liberalization
S Dasu, J de La Torre
Management Science 43 (3), 313-333, 1997
541997
Gray markets, a product of demand uncertainty and excess inventory
S Dasu, R Ahmadi, SM Carr
Production and Operations Management 21 (6), 1102-1113, 2012
502012
Beyond price mechanisms: How much can service help manage the competition from gray markets?
F Iravani, S Dasu, R Ahmadi
European Journal of Operational Research 252 (3), 789-800, 2016
482016
Nature and determinants of customer expectations of service recovery in health care
S Dasu, J Rao
Quality Management in Healthcare 7 (4), 32-50, 1999
461999
The dynamic line allocation problem
RH Ahmadi, S Dasu, CS Tang
Management Science 38 (9), 1341-1353, 1992
431992
A dynamic process model of dissatisfaction for unfavorable, non‐routine service encounters
S Dasu, J Rao
Production and Operations Management 8 (3), 282-300, 1999
391999
Experience psychology–a proposed new subfield of service management
R B. Chase, S Dasu
Journal of Service Management 25 (5), 574-577, 2014
382014
Management of design: engineering and management perspectives
S Dasu, C Eastman
Springer Science & Business Media, 2012
362012
Approximating nonrenewal processes by Markov chains: Use of Super-Erlang (SE) chains
GR Bitran, S Dasu
Operations Research 41 (5), 903-923, 1993
281993
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