| Exploring customer loyalty following service recovery: The mediating effects of trust and emotions T DeWitt, DT Nguyen, R Marshall Journal of service research 10 (3), 269-281, 2008 | 682 | 2008 |
| Rethinking service recovery strategies: the effect of rapport on consumer responses to service failure T DeWitt, MK Brady Journal of Service Research 6 (2), 193-207, 2003 | 465 | 2003 |
| Clusters and supply chain management: the Amish experience T DeWitt, LC Giunipero, HL Melton International Journal of Physical Distribution & Logistics Management 36 (4 …, 2006 | 173 | 2006 |
| Service convenience and social servicescape: retail vs hedonic setting DT Nguyen, T DeWitt, R Russell‐Bennett Journal of Services Marketing 26 (4), 265-277, 2012 | 115 | 2012 |
| Writing a credible form letter: implications for hospitality and tourism service recovery strategy T DeWitt, D Martin International Journal of Culture, Tourism and Hospitality Research 3 (4 …, 2009 | 10 | 2009 |
| JSR Ad Hoc Reviewers F Adama, M Akaka, J Allen, A Arndt, T Arnold, B Ashforth, B Babin, ... Journal of Service Research 19 (4), 357-360, 2016 | | 2016 |
| JSR Ad Hoc Reviewers P Aggarwal, M Alexander, T Arnold, B Ashforth, S Baker, F Bardhi, ... Journal of Service Research 18 (4), 430-432, 2015 | | 2015 |
| JSR Ad Hoc Reviewers N Acur, J Agarwal, P Aggarwal, Z Arens, J Allen, B Ashforth, Z Ates, ... Journal of Service Research 17 (4), 362-366, 0 | | |
Doan T. NguyenSwinburne UniversityVerified email at swin.edu.au
