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Murat Hancer
Murat Hancer
Professor & Ph.D. Program Coordinator, Rosen College, University of Central Florida
Verified email at ucf.edu
Title
Cited by
Cited by
Year
Anticipated emotion in consumers’ intentions to select eco-friendly restaurants: Augmenting the theory of planned behavior
YJ Kim, D Njite, M Hancer
International journal of hospitality management 34, 255-262, 2013
5752013
Job satisfaction of restaurant employees: An empirical investigation using the Minnesota Satisfaction Questionnaire
M Hancer, RT George
Journal of Hospitality & Tourism Research 27 (1), 85-100, 2003
3372003
Psychological empowerment of non-supervisory employees working in full-service restaurants
M Hancer, RT George
International Journal of Hospitality Management 22 (1), 3-16, 2003
2762003
The role of attitude, subjective norm, perceived behavioral control, and moral norm in the intention to purchase local food products
YH Shin, M Hancer
Journal of foodservice business research 19 (4), 338-351, 2016
2702016
The role and effect of job satisfaction and empowerment on customers’ perception of service quality: A study in the restaurant industry
G Gazzoli, M Hancer, Y Park
Journal of Hospitality & Tourism Research 34 (1), 56-77, 2010
2432010
Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes
E Erkmen, M Hancer
International Journal of Contemporary Hospitality Management 31 (3), 1469-1487, 2019
1822019
Job characteristics, job satisfaction, and organizational commitment for hotel workers in Turkey
AB Ozturk, M Hancer, JY Im
Journal of Hospitality Marketing & Management 23 (3), 294-313, 2014
1652014
Explaining why employee‐customer orientation influences customers' perceptions of the service encounter
G Gazzoli, M Hancer, BC Kim
Journal of Service Management 24 (4), 382-400, 2013
1452013
Linking brand commitment and brand citizenship behaviors of airline employees:“The role of trust”
E Erkmen, M Hancer
Journal of Air Transport Management 42, 47-54, 2015
1432015
Using the social exchange theory to explore the employee-organization relationship in the hospitality industry
JVS Meira, M Hancer
International Journal of Contemporary Hospitality Management 33 (2), 670-692, 2021
1332021
Konaklama endüstrisinde müşteri sadakati; anlam, önem, etki ve sonuçlar
M Hançer
Seyahat ve Turizm Araştırmaları Dergisi 3 (1-2), 39-45, 2003
1242003
Sosyal zeka kavraminin bir boyutu olarak empati ve performans üzerine bir inceleme
M Hançer, A Tanrisevdi
CU Sosyal Bilimler Dergisi 27 (2), 211-225, 2003
1222003
Menü ve yönetim
B Rizaoğlu, M Hançer
Detay Yayincilik, 2005
1162005
Shaping travelers’ attitude toward travel mobile applications
JY Im, M Hancer
Journal of Hospitality and Tourism Technology 5 (2), 177-193, 2014
1122014
The environmentally friendly programs in hotels and customers' intention to stay: An online survey approach
YJ Kim, R Palakurthi, M Hancer
International journal of hospitality & tourism administration 13 (3), 195-214, 2012
982012
Leveraging human touch in service interactions: Lessons from hospitality
D Solnet, M Subramony, RC Ford, M Golubovskaya, HJ Kang, M Hancer
Journal of Service Management 30 (3), 392-409, 2019
922019
Ölçeklerın Yazım Dilinden Başka Bir Dile Çevirileri ve Kullanılan Değişik Yaklaşımlar
M Hançer
Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 6 (10), 47-59, 2003
842003
İşletmelerde verimliliği artırma ve insan kaynakları
M Hançer
Detay Yayınları, 2004
772004
“Do your internal branding efforts measure up?” Consumers’ response to brand supporting behaviors of hospitality employees
E Erkmen, M Hancer
International Journal of Contemporary Hospitality Management 27 (5), 878-895, 2015
672015
The effect of knowledge management resource inputs on organizational effectiveness in the restaurant industry
Y Joong Kim, M Hancer
Journal of hospitality and tourism technology 1 (2), 174-189, 2010
622010
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