| The role of marketing channels in supply chain management IV Kozlenkova, GTM Hult, DJ Lund, JA Mena, P Kekec Journal of retailing 91 (4), 586-609, 2015 | 363 | 2015 |
| Building trust by signaling trustworthiness in service retail H Kharouf, D J. Lund, H Sekhon Journal of Services Marketing 28 (5), 361-373, 2014 | 116 | 2014 |
| Reexamining the influence of career stages on salesperson motivation: A cognitive and affective perspective CF Miao, DJ Lund, KR Evans Journal of Personal Selling & Sales Management 29 (3), 243-255, 2009 | 73 | 2009 |
| Culture's impact on the importance of fairness in interorganizational relationships DJ Lund, LK Scheer, IV Kozlenkova Journal of International Marketing 21 (4), 21-43, 2013 | 70 | 2013 |
| A signaling theory approach to relationship recovery H Kharouf, DJ Lund, A Krallman, C Pullig European Journal of Marketing 54 (9), 2139-2170, 2020 | 66 | 2020 |
| Managing revenue across retail channels: The interplay of service performance and direct marketing DJ Lund, D Marinova Journal of Marketing 78 (5), 99-118, 2014 | 60 | 2014 |
| A process model of buyer responses to salesperson transgressions and recovery efforts: The impact of salesperson orientation JD Hansen, DJ Lund, TE DeCarlo Journal of Personal Selling & Sales Management 36 (1), 59-73, 2016 | 18 | 2016 |
| An empirical examination of organisational trust recovery: Influences and implications H Kharouf, DJ Lund European Management Review 16 (4), 1115-1128, 2019 | 15 | 2019 |
| Compulsion and reactance: Why do some green consumers fail to follow through with planned environmental behaviors? C Hinsch, Y Tang, DJ Lund Psychology & Marketing 38 (12), 2209-2226, 2021 | 13 | 2021 |
| Service gifts, collective social connection and reciprocity Y Tang, C Hinsch, DJ Lund, H Kharouf European Journal of Marketing 54 (10), 2477-2500, 2020 | 8 | 2020 |
| Good versus bad relationship framework DJ Lund, IV Kozlenkova, RW Palmatier The dark side of CRM, 111-139, 2015 | 8 | 2015 |
| Reciprocity in marketing relationships DJ Lund University of Missouri-Columbia, 2010 | 8 | 2010 |
| The direct and interactive effects of retail community engagement DJ Lund, JD Hansen, RA Robicheaux, C Cid Oreja European Journal of Marketing 55 (12), 3250-3276, 2021 | 6 | 2021 |
| Brick Versus Click: A Resource-Based View of Retail Relationship Marketing Through Community Engagement, an Extended Abstract DJ Lund, R Robicheaux, J Hansen, C Cid Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings …, 2017 | 1 | 2017 |
| The Effects of Relationship Role on Buyers' Responses to Relationship Failures and Recovery Efforts JD Hansen, DJ Lund, TE DeCarlo, LK Scheer Research Reports 1, 2012 | 1 | 2012 |
| RESPONSES TO POSITIVELY INEQUITABLE ACTIONS: HOW CUSTOMER DELIGHT IMPACTS PERCEIVED RELATEDNESS C Hinsch, D Lund ROBERT MITTELSTAEDT DOCTORAL SYMPOSIUM PROCEEDINGS, 151, 2010 | | 2010 |
| DYNAMIC EFFECTS OF SERVICE PERFORMANCE AND TARGETED ADVERTISING ON REVENUE EXPANSION: ROLE OF ON-SITE AND REMOTE SERVICE DELIVERY DJ Lund, D Marinova ROBERT MITTELSTAEDT DOCTORAL SYMPOSIUM, 1, 2009 | | 2009 |
Irina KozlenkovaUniversity of VirginiaVerified email at virginia.edu
