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Donald Lund
Donald Lund
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The role of marketing channels in supply chain management
IV Kozlenkova, GTM Hult, DJ Lund, JA Mena, P Kekec
Journal of retailing 91 (4), 586-609, 2015
4022015
Building trust by signaling trustworthiness in service retail
H Kharouf, D J. Lund, H Sekhon
Journal of Services Marketing 28 (5), 361-373, 2014
1282014
A signaling theory approach to relationship recovery
H Kharouf, DJ Lund, A Krallman, C Pullig
European Journal of Marketing 54 (9), 2139-2170, 2020
902020
Reexamining the influence of career stages on salesperson motivation: A cognitive and affective perspective
CF Miao, DJ Lund, KR Evans
Journal of Personal Selling & Sales Management 29 (3), 243-255, 2009
772009
Culture's impact on the importance of fairness in interorganizational relationships
DJ Lund, LK Scheer, IV Kozlenkova
Journal of International Marketing 21 (4), 21-43, 2013
762013
Managing revenue across retail channels: The interplay of service performance and direct marketing
DJ Lund, D Marinova
Journal of Marketing 78 (5), 99-118, 2014
652014
An empirical examination of organisational trust recovery: Influences and implications
H Kharouf, DJ Lund
European Management Review 16 (4), 1115-1128, 2019
212019
Compulsion and reactance: Why do some green consumers fail to follow through with planned environmental behaviors?
C Hinsch, Y Tang, DJ Lund
Psychology & Marketing 38 (12), 2209-2226, 2021
202021
A process model of buyer responses to salesperson transgressions and recovery efforts: The impact of salesperson orientation
JD Hansen, DJ Lund, TE DeCarlo
Journal of Personal Selling & Sales Management 36 (1), 59-73, 2016
192016
The direct and interactive effects of retail community engagement
DJ Lund, JD Hansen, RA Robicheaux, C Cid Oreja
European Journal of Marketing 55 (12), 3250-3276, 2021
102021
Service gifts, collective social connection and reciprocity
Y Tang, C Hinsch, DJ Lund, H Kharouf
European Journal of Marketing 54 (10), 2477-2500, 2020
102020
Good versus bad relationship framework
DJ Lund, IV Kozlenkova, RW Palmatier
The dark side of CRM, 111-139, 2015
82015
Reciprocity in marketing relationships
DJ Lund
University of Missouri-Columbia, 2010
82010
Brick Versus Click: A Resource-Based View of Retail Relationship Marketing Through Community Engagement, an Extended Abstract
DJ Lund, R Robicheaux, J Hansen, C Cid
Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings …, 2017
12017
The Effects of Relationship Role on Buyers' Responses to Relationship Failures and Recovery Efforts
JD Hansen, DJ Lund, TE DeCarlo, LK Scheer
Research Reports 1, 2012
12012
RESPONSES TO POSITIVELY INEQUITABLE ACTIONS: HOW CUSTOMER DELIGHT IMPACTS PERCEIVED RELATEDNESS
C Hinsch, D Lund
ROBERT MITTELSTAEDT DOCTORAL SYMPOSIUM PROCEEDINGS, 151, 2010
2010
DYNAMIC EFFECTS OF SERVICE PERFORMANCE AND TARGETED ADVERTISING ON REVENUE EXPANSION: ROLE OF ON-SITE AND REMOTE SERVICE DELIVERY
DJ Lund, D Marinova
ROBERT MITTELSTAEDT DOCTORAL SYMPOSIUM, 1, 2009
2009
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