Gabriel Gazzoli
Gabriel Gazzoli
College of Business, New Mexico State University
Bestätigte E-Mail-Adresse bei
Zitiert von
Zitiert von
The role and effect of job satisfaction and empowerment on customers’ perception of service quality: A study in the restaurant industry
G Gazzoli, M Hancer, Y Park
Journal of Hospitality & Tourism Research 34 (1), 56-77, 2010
Online distribution strategies and competition: are the global hotel companies getting it right?
G Gazzoli, WG Kim, R Palakurthi
International Journal of Contemporary Hospitality Management, 2008
Explaining why employee‐customer orientation influences customers' perceptions of the service encounter
G Gazzoli, M Hancer, BCP Kim
Journal of Service Management, 2013
Factors affecting the travel expenditure of visitors to Macau, China
WG Kim, T Kim, G Gazzoli, Y Park, SH Kim, SS Park
Tourism Economics 17 (4), 857-883, 2011
Employee empowerment and customer orientation: Effects on workers' attitudes in restaurant organizations
G Gazzoli, M Hancer, Y Park
International Journal of Hospitality & Tourism Administration 13 (1), 1-25, 2012
Influence of the work relationship between frontline employees and their immediate supervisor on customers’ service experience
PB Kim, G Gazzoli, H Qu, CS Kim
Journal of Hospitality Marketing & Management 25 (4), 425-448, 2016
Benefit segmentation of international travelers to Macau, China
WG Kim, Y Park, G Gazzoli, E Sheng
Journal of Quality Assurance in Hospitality & Tourism 12 (1), 28-57, 2011
International Students' Acculturation and Adaptation: The case of an indigenous group studying in Switzerland
VE Meza, G Gazzoli
Journal of Hospitality & Tourism Education 23 (2), 14-22, 2011
Customer-focused voice and rule-breaking in the frontlines
G Gazzoli, NN Chaker, AR Zablah, TJ Brown
Journal of the Academy of Marketing Science 50 (2), 388-409, 2022
Why Do Frontline Employees Speak Up on Behalf of Customers? The Influence of Supervisors Versus Coworkers and Intrapersonal Factors
G Gazzoli, P BeomCheol Kim
The Influence of Supervisors Versus Coworkers and Intrapersonal Factors, 2017
Factors affecting travel expenditure of visitors to Macau
WG Kim, Y Park, G Gazzoli, T Kim, RS Brymer, J City, WG Kim
Helsinki, Finland: EuroCHRIE Proceedings, 1-10, 2009
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