A Process Mining Based Model for Customer Journey Mapping G Bernard, P Andritsos CAiSE, 2017 | 90 | 2017 |
Cjm-ab: Abstracting customer journey maps using process mining G Bernard, P Andritsos Information Systems in the Big Data Era: CAiSE Forum 2018, Tallinn, Estonia …, 2018 | 32 | 2018 |
CJM-ex: Goal-oriented Exploration of Customer Journey Maps using Event Logs and Data Analytics G Bernard, P Andritsos BPM 2017 (Barcelona), 2017 | 29 | 2017 |
Discovering Customer Journey Maps using a Mixture of Markov Models M Harbich, G Bernard, P Berkes, B Garbinato, P Andritsos IFIP 2.6 International Symposium on Data-Driven Process Discovery and Analysis, 2017 | 19 | 2017 |
Contextual and behavioral customer journey discovery using a genetic approach G Bernard, P Andritsos Advances in Databases and Information Systems: 23rd European Conference …, 2019 | 13 | 2019 |
When sales meet process mining: A scientific approach to sales process and performance management G Bernard, T Boillat, C Legner, P Andritsos International Conference on Information Systems (ICIS), 2016 | 12 | 2016 |
Discovering customer journeys from evidence: a genetic approach inspired by process mining G Bernard, P Andritsos Information Systems Engineering in Responsible Information Systems: CAiSE …, 2019 | 11 | 2019 |
Accurate and transparent path prediction using process mining G Bernard, P Andritsos Advances in Databases and Information Systems: 23rd European Conference …, 2019 | 10 | 2019 |
Selecting representative sample traces from large event logs G Bernard, P Andritsos 2021 3rd International Conference on Process Mining (ICPM), 56-63, 2021 | 7 | 2021 |
Process Mining-based Customer Journey Analytics G Bernard University of Lausanne, 2020 | 6 | 2020 |
Cut to the trace! process-aware partitioning of long-running cases in customer journey logs G Bernard, A Senderovich, P Andritsos International Conference on Advanced Information Systems Engineering, 519-535, 2021 | 4 | 2021 |
Truncated trace classifier. removal of incomplete traces from event logs G Bernard, P Andritsos Enterprise, Business-Process and Information Systems Modeling: 21st …, 2020 | 4 | 2020 |
Know their Customers: An Empirical Study of Online Account Enumeration Attacks M Maceiras, KS Niksirat, G Bernard, B Garbinato, M Cherubini, ... ACM Transactions on the Web, 2024 | | 2024 |
An Empirical Study of the Usage of Checksums for Web Downloads G Bernard, R Coudert, B Chapuis, K Huguenin Proceedings of the ACM Web Conference 2023, 2155-2165, 2023 | | 2023 |
VisuELs: Visualization of Event Logs G Bernard, P Andritsos | | 2021 |
Cut to the Trace! G Bernard, A Senderovich, P Andritsos | | |