| The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems B Henkens, K Verleye, B Larivière International journal of research in marketing 38 (2), 425-447, 2021 | 86 | 2021 |
| From third party to significant other for service encounters: a systematic review on third-party roles and their implications L Abboud, N As' ad, N Bilstein, A Costers, B Henkens, K Verleye Journal of Service Management, 2021 | 16 | 2021 |
| Engagement and Technology as Key Enablers for a Circular Economy N Vijverman, B Henkens, K Verleye Handbook of Research on Customer Engagement, 2019 | 7 | 2019 |
| Pathways to service system smartness for firms B Henkens, K Verleye, B Larivière, H Perks Journal of Service Research 26 (4), 521-541, 2023 | 3 | 2023 |
| Engaging customers along the smart service journey: A network perspective B Henkens, K Verleye, B Larivière International Conference on Challenges in Managing Smart Products and Services, 2019 | 1 | 2019 |
| From third party to significant other for the service encounter–A systematic literature review L Abboud, N As' ad, N Bilstein, A Costers, B Henkens, K Verleye Frontiers in Service Conference 2020, 2020 | | 2020 |
| Smartness battle–How and why do businesses smart-up their products and services B Henkens, K Verleye La Londe Conference 2020, 2020 | | 2020 |
| Engaging Customers with Smart Services–A Network Perspective B Henkens, K Verleye, B Larivière Frontiers in Service Conference, 2019 | | 2019 |
| Starting PhD student: How to start? B Henkens 7th Let's Talk About Service Workshop, 2018 | | 2018 |
| Substitution or augmentation? Understanding customers' reactions to IoT-applications B Henkens, K Verleye, B Larivière Frontiers in Service Conference 2018, 2018 | | 2018 |
Katrien VerleyeCenter for Service Intelligence, Ghent UniversityVerified email at ugent.be
